Trans European Plastics

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4.

(a)
Compare and contrast the challenges experienced in fulfilling customer requirements in Trans-European Plastics and New Supply Chain strategies at old M&S
(20 marks)
(b) Discuss possible solutions with regards to analysis of performance factors such as cost, quality, speed, dependability and flexibility and ‘order winners and qualifiers’. (30 marks)

4. (a) elaborate on the following:
Trans-European Plastics: Issues with dependability, distribution issues, storage space, implications for inventory management after warehouse expansion Product range is 500+ with requirement to produce MTS. Fluctuations in demand lead to stockouts - ( no customer fulfilment) to excess stock. Reorder levels are historic, backlog of items, difficult to cope with seasonal fluctuations, poor demand profiling. ‘M&S’: women aged 35-55 were not being served well with the products. Lengthy supply chain procedures, excessive stock 9-12 months earlier than requirement, no demand profiling, competitors- fast fashion, low pricing, good quality. Customer fulfilment strategies need discussing with theory.

(20 marks)
(b) explain briefly each point
Performance factors
Cost

TEP
low

Quality

High

Speed

One week lead time

Dependability

Delivery should be
received in a week
Not changing from the
core 500
500+

Stock should be available at all times in
store
Fast fashion range- changing

Not currently possible

Not currently possible

Order winners

Availability, price

Order qualifier
Operation priority

flexibility
inventory management,
capacity

Availability, quality- depending upon
range
price
Speed of response to customer
requirement, customer profiling, supply
chain design

Innovative products
Wide range of
products
Ability to change
timing or quantity

M&S
Depending upon range, however cost to
be kept low
Depending upon range: value for moneyfashion goods
Fast fashion for certain ranges

4 ranges@ 40-50 lines each...
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