Training Needs Assessment Paper

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Training Needs Assessment
for
Chicago Transit Authority
By
Tammi Adams

Table of Contents
Executive Summary___________________________________________________ 3 Background of CTA___________________________________________________ 4 Needs Assessment Design, Implementation and Analysis_____________________5 Recommended Training Strategy and Design______________________________6 Cost/Benefit Analysis__________________________________________________ 8 Training Evaluation Plan_______________________________________________9 References___________________________________________________________10

Executive Summary
We here at CTA are committed to providing quality and safe service to our customers which is why we are committed in making sure that all qualified individuals are trained to the highest standard. This training needs assessment is focused on the bus operators of the CTA since they are the public face of the agency. Before any training can begin individuals have to go through series of test to see if a individual is qualified. Once a person is qualified and hired they will start a 4 week training class with qualified CTA instructors. This 4 week training class will consist of classroom work and on- the- road techniques. Once the training has ended the trainee will take a 100 question exam to see how much they have learned though out the training course. In order to the successfully pass the training course the trainee will have to pass at least 80% of the exam. If a trainee has failed to pass the exam they will be given a second chance, but if they fail again, potential employment at CTA will be terminated. After a trainee has successfully passed the training course they will be known as a professional bus operator and will start working on their own. Once the bus operator starts working an instructor will come out at random to observe them to see if all rules and procedures are being followed. CTA has decided that every 2 years all bus operators will have to take a recertification class to refresh their skills and learn new ones.

Background of CTA
The CTA is the nation’s second largest public transportation system which covers the City of Chicago and 40 of its surrounding suburbs. The CTA is provided by their modes which are the bus and rail service while the bus service is the public face of the agency. On a average CTA provides over 1.64 million rides which accounts for 80% of all taken in the six county Chicago metropolitan region. CTA operates 24 hours each day on an average weekday. It has approximately 1,800 buses which operates 140 routes. Buses provide about one million passenger trips a day and serve more than 12,000 posted bus stops. The Chicago Transit Authority's 1,190 train cars operates eight routes, its trains provide about 650,000 customer trips each day and serve 144 stations in Chicago. CTA’s mission is to deliver quality, affordable transit services that link, commuters, jobs, and communities. CTA has many values but the most important one is providing transit service with the highest standards of quality and safety for our customers. Another value is that they focus on getting the job done and will derive personal satisfaction from the service they provide. With this being said while providing quality service it is important that CTA has dedicated and skillfully trained employees. It is important for the employees to be aware of all procedures so they can provide service with high standards. The specific position at CTA I will be discussing is the position of Bus Operators. At CTA, bus operators are the face of the agency which is why it is important for them to ensure CTA’s goal of providing quality and safe service to its customers. Bus operators are the ones who operate bus transportation over a route adhering to a schedule in a safe efficient and polite manner to allow passengers to board travel and alight at scheduled stops. Needs Assessment...
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