Tqn in Courier Company
What is TQM?
TQM is an intervention process that focuses on continuous improvement. Top management must actively support it. Every department in the organization must be involved. TQM must be a part of the company culture. Suppliers and customers must be a part of the process. Products and services need to be done faster, and they need to be right the first time. GxP”, a general term for the Good Practice quality guidelines and regulations used in many fields including the pharmaceutical industry, is designed to ensure product safety and integrity during the manufacturing, control, storage and distribution phases. Although the basis for the transportation/courier industry rests primarily in …………
* Good Distribution Practice (GDP) * Good Manufacturing Practice (GMP) * Good Clinical Practice (GCP) and * Good Storage Practice (GSP).
TQM IN COURIER COMPANIES IN INDIA Total Quality Management or TQM is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations ( and , 2001). It was a management approach originally developed for improving manufacturing. However, it has recently shown its significance in service industries for improving the quality of service and customer satisfaction which has resulted in increased competitive advantage ( and , 2001). One of the service industries that have already joined the TQM bandwagon is the shipping sector. Certain courier companies such as Federal Express Corporation (FedEx), the United Parcel Service (UPS) and US Postal Service (USPS) already applied the principles of TQM in their operations
(2003). They have shifted from efficiency to quality in order to remain competitive in changing environment of the global shipping industry where customer service seems to have become an
TQM is an intervention process that focuses on continuous improvement. Top management must actively support it. Every department in the organization must be involved. TQM must be a part of the company culture. Suppliers and customers must be a part of the process. Products and services need to be done faster, and they need to be right the first time. GxP”, a general term for the Good Practice quality guidelines and regulations used in many fields including the pharmaceutical industry, is designed to ensure product safety and integrity during the manufacturing, control, storage and distribution phases. Although the basis for the transportation/courier industry rests primarily in …………
* Good Distribution Practice (GDP) * Good Manufacturing Practice (GMP) * Good Clinical Practice (GCP) and * Good Storage Practice (GSP).
TQM IN COURIER COMPANIES IN INDIA Total Quality Management or TQM is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations ( and , 2001). It was a management approach originally developed for improving manufacturing. However, it has recently shown its significance in service industries for improving the quality of service and customer satisfaction which has resulted in increased competitive advantage ( and , 2001). One of the service industries that have already joined the TQM bandwagon is the shipping sector. Certain courier companies such as Federal Express Corporation (FedEx), the United Parcel Service (UPS) and US Postal Service (USPS) already applied the principles of TQM in their operations
(2003). They have shifted from efficiency to quality in order to remain competitive in changing environment of the global shipping industry where customer service seems to have become an