Tqm in Universities

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Florida International University

FIU Digital Commons
FIU Electronic Theses and Dissertations University Graduate School

3-24-2011

A Total Quality Management Methodology for Universities
Jose C. Flores-Molina
Florida International University, jflor022@fiu.edu

Follow this and additional works at: http://digitalcommons.fiu.edu/etd Recommended Citation Flores-Molina, Jose C., "A Total Quality Management Methodology for Universities" (2011). FIU Electronic Theses and Dissertations. Paper 375. http://digitalcommons.fiu.edu/etd/375

This work is brought to you for free and open access by the University Graduate School at FIU Digital Commons. It has been accepted for inclusion in FIU Electronic Theses and Dissertations by an authorized administrator of FIU Digital Commons. For more information, please contact dcc@fiu.edu.

FLORIDA INTERNATIONAL UNIVERSITY Miami, Florida

A TOTAL QUALITY MANAGEMENT METHODOLOGY FOR UNIVERSITIES

A dissertation submitted in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY in INDUSTRIAL AND SYSTEMS ENGINEERING by José Carlos Flores-Molina 2011

To: Dean Amir Mirmiran College of Engineering and Computing This dissertation, written by José Carlos Flores-Molina, and entitled A Total Quality Management Methodology for Universities, having been approved in respect to style and intellectual content, is referred to you for judgment. We have read this dissertation and recommend that it be approved.

Shih-Ming Lee

Ronald Giachetti

Irtishad Ahmad

Chin-Sheng Chen, Major Professor

Date of Defense: March 24, 2011 The dissertation of José Carlos Flores-Molina is approved.

__________________________________ Dean Amir Mirmiran College of Engineering and Computing

__________________________________ Interim Dean Kevin O'Shea University Graduate School

Florida International University, 2011

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© Copyright 2011 by José Carlos Flores-Molina All rights reserved.

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DEDICATION I dedicate this dissertation to my wife Marlene and my children José Antonio and María Fernanda. Without their sacrifice, patience, understanding, and most of all love, the completion of this work would not have been possible. I dedicate my doctoral studies to my parents Nelly and José, for their infinite love, sacrifice and vision to instill the loftiest values in me, which certainly paved the way towards higher education.

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ACKNOWLEDGMENTS I wish to thank the members of my committee for their support. Dr. Giachetti and Dr. Lee were very helpful and showed interest in my successful completion of my coursework and my doctoral studies. Dr. Shen was very cooperative in allowing me the use of resources for my research work. Finally, I would like to show my deepest gratitude to my major professor, Dr. Chin-Sheng Chen whose continued support, guidance and teachings in particular regarding the academic rigor of research were crucial towards the successful culmination of my doctoral studies.

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ABSTRACT OF THE DISSERTATION A TOTAL QUALITY MANAGEMENT METHODOLOGY FOR UNIVERSITIES by José Carlos Flores-Molina Florida International University, 2011 Miami, Florida Professor Chin-Sheng Chen, Major Professor This research document is motivated by the need for a systemic, efficient quality improvement methodology at universities. There exists no methodology designed for a total quality management (TQM) program in a university. The main objective of this study is to develop a TQM Methodology that enables a university to efficiently develop an integral total quality improvement (TQM) Plan. Current research focuses on the need of improving the quality of universities, the study of the perceived best quality universities, and the measurement of the quality of universities through rankings. There is no evidence of research on how to plan for an integral quality improvement initiative for the university as a whole, which is the main contribution of this study. This...
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