Total Quality Management

Total Quality Management

“EVALUATE THE PROPOSITION THAT THE USE OF TOOLS AND TECHNIQUES IS ESSENTIAL IN APPLYING TOTAL QUALITY MANAGEMENT.”

Assignment One
Amy Brown
B00557532

Hand in: 06.11.2013 @ 2pm
Word Count : 2,711

Contents Page

Introduction ................................................................................................ 1

What is Quality? ......................................................................................... 1

Evolution of Quality …………………………………………………………………………….... 2
Inspection ……………………………..................................................................2
Quality Control ………………………………………………………………………………….. 2
Quality Assurance ……………………………………………………………………………… 2
Total Quality Management ……………………………………………………………….. 3

Cost of Poor Quality ………………………………………………………………………………. 3

Tools and Techniques ……………………………………………………………………………. 5
Problem Solving ………………………………………………………………………………… 5
ISO Systems & Standards …………………………………………………………………… 6
EFQM ………………………………………………………………………………………………… 6
Benchmarking …………………………………………………………………………………… 8

Conclusion …………………………………………………………………………………………….. 9

Reference List ……………………………………………………………………………………….. 10

Introduction
This report aims to look at the use of tools and techniques in the application of Total Quality Management. It will contain a discussion on the background and evolution of TQM moving on to discuss what quality is and how it has been defined. It will then move on to review the different techniques and tools commonly used to achieve TQM including different industries.

What is Quality?
Quality and Total Quality Management have been reviewed and analysed by companies for many years. TQM has been around since the 1950’s; Powel originally traced it back to 1949 and Dale believes it began in the UK in 1983 from activities involving the department of trade (Martinez-Lorente, A.R. et al, 1998).

Quality relates to all organisations

Cited: by Dale et al. 2007. Fig 9.1) There is a key relationship; organisations understand quality and are looking to improve the quality standards the costs associated reduce Tools and Techniques Dale et al (2007) has the opinion that to support and develop the continuous improvement process the use of tools and techniques are essential based on problem solving approaches There are many different theories on problem solving. It can be defined as “the use of tools and techniques that should be employed within a problem-solving approach for maximum effectives and efficiency” (Dale et al, 2007). (Zink, J.K. 1997 Fig1.5) The EFQM model highlights the importance of integrating all business operations Benchmarking According to Dale et al (2007) there are 3 main types of benchmarking: