Total Quality Management
Basic TQM Concept
Basic Concept of TQM
Six Basic Concepts of TQM, According to B. Creech:
1..A committed and involved management to provide long-term top-to-bottom organizational support.
2.Unwavering focus on the customer, both internally and externally.
3.Effective involvement and utilization of the entire work force.
4.Continuous improvement of the business and production process 5.Treating suppliers as partners. 6.Establish performance measures for the process.
These concepts outline an excellent way to operate a business organization:
1. Management must participate in the quality program. A Quality Council must be organized to develop a clear vision, set long-term goals, and direct the program. Quality goals are included in the business plan. An annual quality improvement program is organized and includes input from the entire work force. Managers participate in the quality improvement teams and also act as advisers to other teams. TQM is a continual activity that must be inculcated in the organizational culture – it is not just a one-shot program. TQM must be known and communicated to all workers.
2. The key to an effective TQM program must be directed to customer satisfaction. The best way to start is by satisfying customers. We must always listen to the “voice of the customer” and emphasize design quality and defect prevention. Does it right the first time and every time, for customer satisfaction is the most important commitment.
3. TQM is an organization-wide challenge that is everyone’s responsibility. All workers must be trained in TQM, Statistical Process Control (SPC), and other appropriate quality improvement skills so they can effectively participate in project teams. Including internal customers and, for that matter, internal suppliers in project teams are excellent approach. Those affected by the plan must be involved in its development and implementation. They should understand the process
Basic Concept of TQM
Six Basic Concepts of TQM, According to B. Creech:
1..A committed and involved management to provide long-term top-to-bottom organizational support.
2.Unwavering focus on the customer, both internally and externally.
3.Effective involvement and utilization of the entire work force.
4.Continuous improvement of the business and production process 5.Treating suppliers as partners. 6.Establish performance measures for the process.
These concepts outline an excellent way to operate a business organization:
1. Management must participate in the quality program. A Quality Council must be organized to develop a clear vision, set long-term goals, and direct the program. Quality goals are included in the business plan. An annual quality improvement program is organized and includes input from the entire work force. Managers participate in the quality improvement teams and also act as advisers to other teams. TQM is a continual activity that must be inculcated in the organizational culture – it is not just a one-shot program. TQM must be known and communicated to all workers.
2. The key to an effective TQM program must be directed to customer satisfaction. The best way to start is by satisfying customers. We must always listen to the “voice of the customer” and emphasize design quality and defect prevention. Does it right the first time and every time, for customer satisfaction is the most important commitment.
3. TQM is an organization-wide challenge that is everyone’s responsibility. All workers must be trained in TQM, Statistical Process Control (SPC), and other appropriate quality improvement skills so they can effectively participate in project teams. Including internal customers and, for that matter, internal suppliers in project teams are excellent approach. Those affected by the plan must be involved in its development and implementation. They should understand the process