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International Journal of Quality & Reliability Management
Emerald Article: Measuring perceived service quality at UAE commercial banks Naceur Jabnoun, Hussein A. Hassan Al-Tamimi

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To cite this document: Naceur Jabnoun, Hussein A. Hassan Al-Tamimi, (2003),"Measuring perceived service quality at UAE commercial banks", International Journal of Quality & Reliability Management, Vol. 20 Iss: 4 pp. 458 - 472 Permanent link to this document: http://dx.doi.org/10.1108/02656710310468614 Downloaded on: 25-11-2012 References: This document contains references to 41 other documents Citations: This document has been cited by 18 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 3070 times since 2005. *

Users who downloaded this Article also downloaded: *
Naceur Jabnoun, Azaddin Khalifa, (2005),"A customized measure of service quality in the UAE", Managing Service Quality, Vol. 15 Iss: 4 pp. 374 - 388 http://dx.doi.org/10.1108/09604520510606844 Charalambos Spathis, Eugenia Petridou, Niki Glaveli, (2004),"Managing service quality in banks: customers ' gender effects", Managing Service Quality, Vol. 14 Iss: 1 pp. 90 - 102 http://dx.doi.org/10.1108/09604520410513695 Riadh Ladhari, Ines Ladhari, Miguel Morales, (2011),"Bank service quality: comparing Canadian and Tunisian customer perceptions", International Journal of Bank Marketing, Vol. 29 Iss: 3 pp. 224 - 246 http://dx.doi.org/10.1108/02652321111117502

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Citations: International Journal of Quality & Reliability Management Vol. 20 No. 4, 2003 pp. 458-472 q MCB UP Limited 0265-671X DOI 10.1108/02656710310468614 Introduction Customer retention has a significant impact on bank profitability (Newman and Cowling, 1996)
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