We are always communicating in some sort of way and that may not necessarily mean we are saying something. Within today’s rapidly growing organisations, there are a lot of different types of communications that effect interactions between people in a business no matter how big or small the business may be. ‘An organization is a stable, formal social structure that takes resources from the environment and processes them to produce outputs’ (BIS book). For an organisation to be run properly management must be successful in achieving its goals. Management is ‘the process of coordinating work activities so that they are completed efficiently and effectively with and through other people (Robbins, 2006, p9). This shows that management must be able to work well and communicate well with people within the business so activities can be completed. Stoner (1994) said that there were two main reasons why communication was so vital within management. First, ‘communication is the process in which the management functions of planning, organising, leading and controlling are accomplished’ (Stoner, 1994, p408). The second was that ‘communication is an activity to which managers devote an overwhelming proportion of their time’ (Stoner, 1994, p.408). This shows the link between an organisation, management and effective communication. ‘Communication is an interpersonal process of sending and receiving symbols with messages attached to them’ (Schermerhorn, 2004). Communication can be made in many different ways. According to Albert Mehrabian communication is collected in different elements, words, voice, tone and non verbal cues. Mehrabian found that words are 7% effective, tone of voice is 38% effective, and non-verbal cues are 55% effective. This shows that non- verbal communication plays a vital role in the need for communication. ‘Nonverbal communication includes everything about us that sends a message of some kind without... [continues]
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