The main issues in the case
In this case, Aline Deneuve was the director of training in her company. And the company wanted to give a corporate retreat to the employees. As a director, Aline would like to know the employees’ attitudes. So she chosen five random people to talk with and got their attitudes to the new retreat. But, to her surprise, the bad morale and poor efficiency management system was existed in the company.
Every person’s problems and Why did these occur
Heather was the first person Aline meet. She was the administrative assistant. She did not like the retreat program. She hated her supervisor, Jack, because of not promoting her. And the reason was her boss did not like foreigners (she is from China). She requested supervisor could consider the diverse backgrounds and belief systems.
The main reason of her problem is attribution error which we called self-serving bias. She only blamed jack (External Fact) when she did not get the promotion. But ignored that she toke off a huge number of sick days (Internal Fact). If what she said is the truth. Jack has a perceptual error called Stereotyping. the Stereotyping consist by categorize, homogenize, and differentiate. He did not like foreigners (Categorize) and did not give the promotion to Heather (Differentiate).
The second employee Aline told to was Jack. He did not like the retreat program too. He thought he did not have the promotion due to he is black. And he suggested company to use this amount money to improve security system and to design a socialization and orientation program to help new employees adapt to the staff.
The problem is stereotyping. He divided himself into black group. This is a kind of categorization in stereotyping. And I think he has a little homogenization. He thought he was in sideline cause he is black.
June, manager of customer services was the third one. She was not willing to attend the retreat. She thought this program is wasting time. She did not like it. Actually, she did not like her job.
Every person’s problems and Why did these occur
Heather was the first person Aline meet. She was the administrative assistant. She did not like the retreat program. She hated her supervisor, Jack, because of not promoting her. And the reason was her boss did not like foreigners (she is from China). She requested supervisor could consider the diverse backgrounds and belief systems.
The main reason of her problem is attribution error which we called self-serving bias. She only blamed jack (External Fact) when she did not get the promotion. But ignored that she toke off a huge number of sick days (Internal Fact). If what she said is the truth. Jack has a perceptual error called Stereotyping. the Stereotyping consist by categorize, homogenize, and differentiate. He did not like foreigners (Categorize) and did not give the promotion to Heather (Differentiate).
The second employee Aline told to was Jack. He did not like the retreat program too. He thought he did not have the promotion due to he is black. And he suggested company to use this amount money to improve security system and to design a socialization and orientation program to help new employees adapt to the staff.
The problem is stereotyping. He divided himself into black group. This is a kind of categorization in stereotyping. And I think he has a little homogenization. He thought he was in sideline cause he is black.
June, manager of customer services was the third one. She was not willing to attend the retreat. She thought this program is wasting time. She did not like it. Actually, she did not like her job.