The Influence of Technology in Business

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The Influence of Technology in Business
Angela Mahoney
December 23, 2010

Technology has changed the way the world operates and conducts business. I remember walking into an office and being impressed at how cool the receptionist was by instant messaging the person I was there to see to let them know I had arrived instead of picking up the phone and ringing their office. She received an immediate reply to have me seated and said the he would be right with me. What was really happening is that he was on a phone call but was able to multitask more efficiently due to the instant messaging software, filling the need for instant gratification. That was well over ten years ago. Today, managers can hold global staff meetings and significantly cut costs with regard to travel and expense accounts while fulfilling the new trend of being “green”. Much of corporate America now has people in telecommuting programs, and the number of people involved is continually growing. Information sharing is faster and more convenient than ever before. You never have to leave your home or book a flight out to acquire information or survey a property or even meet clients thanks to teleconferencing where you can see the other person virtually face-to-face. While there are many advantages to the new virtual office up rise there are challenges as well. Many businesses find one of the biggest hurdles in setting up the virtual office is the responsibility of providing technical support. Whereas, technically proficient employees usually improve their skills while learning on their own, those that don’t understand computers can end up costing much more because of support costs. Interestingly, IT departments are behind the virtual workplace curve: As employees overall are increasingly distributed geographically (more than 90% work someplace other than headquarters), IT departments are increasingly centralized. Telecommuting is actually considerably rarer in IT departments than in the...
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