The Impact of Enrichment on Job Satisfaction, Organisational Commitment and Turn over the Case of Police Officers National Coast Guard

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The Impact of Enrichment on Job Satisfaction, Organisational Commitment and Turn Over

The case of Police Officers
National Coast Guard

by Geeandeo Cheetamun

TABLE OF CONTENTS
________________________________________
Page No

Acknowledgementvii
Abstract viii
List of Tablesix
List of Figuresx
List of Appendicesxi
Abbreviationsxii

CHAPTER 1 (INTRODUCTION)
1.0Overview of the National Coast Guard2
1.1Main Duties of NCG Police Officers2
1.2Motivating Police Officers3
1.3Purpose of the Research3-4
1.4Structure of the Thesis4-5
1.6Final Remark5
CHAPTER 2 (LITERATURE REVIEW)

2.0 Introduction7

2.1 Need for improving productivity and efficiency7-8 2.2 The case for Job enrichment8-10
2.3 Importance for Job Satisfaction10-11
2.4 Job satisfaction and Job Characteristics Model 11-12

2.5 Job Enrichment and Job Performance12-14

2.6 Determinants/Sources of Job Satisfaction14
2.6.1Organizational Commitment14

ORGANISATIONAL COMMITMENT
2.7Introduction15
2.7.1 Importance of Organisational Commitment15

2.7.2Causes and Consequences of Organisational16-17
Commitment
2.7.3Promoting Organisational Commitment17

TURNOVER
2.8 Introduction18
2.8.1Employee Turnover19
2.8.2Determinants of Turnover19
2.83Organisational Commitment and Turnover19-20 2.9 Conclusions20

CHAPTER 3 (METHODOLOGY)
3.0 Introduction22
3.1 Formulation of the problem22
3.1.1 Objectives of the project22
3.2 Determine Research Design23
3.2.1 Exploratory Research23
3.2.2 Literature Review23
3.3Data Collection Method and Data Collection Form23-24
3.3.1 Limitation of the Survey24
3.4Questionnaire Design24-25
3.4.1 Structure of questionnaire25
3.5 Sample design and Data Collection25
3.5.1 Sample Unit 25 3.5.2 Sample Size 26
3.5.3 Sample Procedure26-273.5.4 Data Collection Process27 3.5.5 Problems Encountered27

3.6 Analysis and Interpretation of Data27
3.6.1 Data entry and coding27
3.6.2 Data Analysis27
3.7 Preparation of the Research Report27

3.7.1 Report Writing27
3.8 Summary28

CHAPTER 4 (FINDING AND ANALYSIS)
4.0 Introduction30
4.1 Section A: Demographic Profile30
4.1.1 A.1Distribution by Gender30-31
4.1.2 A.2Distribution by Rank of Respondents31 4.1.3 A.3Distribution by Age of Respondents32
4.1.4 A.4Distribution by Educational Level of Respondents33 4.1.5 A.5Distribution by Marital Status of Respondents34 4.1.6 A.6Distribution by Years in Service of Respondents35 4.2 E.1Cross-Tabulation: Rank & Work closely with people 36 4.3 E.2Cross-Tabulation: Rank & Autonomy36

4.4 E.3Cross-Tabulation: Rank & ‘Whole’ and Identifiable 37 Piece of Work
4.5 E.4Cross-Tabulation: Rank & Variety 37
4.6 E.5Cross-Tabulation: Rank & How significant or38 important is your job?
4.7 E.6Cross-Tabulation: Rank & To what extent do
managers38
or co-workers provide feedback?
4.8 E.7Cross-Tabulation: Rank & To what extent does38 doing the job Itself provide you with information
about your work performance?

4.9Conclusion39

CHAPTER 5...
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