Technology and Integrated Operation Systems and Designing Goods and Services

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MOUNT KENYA UNIVERSITY
(MOMBASA CAMPUS)

MBA 613: OPERATIONS MANAGEMENT

TOPIC: TECHNOLOGY AND INTEGRATED OPERATION SYSTEMS
AND DESIGNING GOODS AND SERVICES

Submitted to: Mr. PAUL ODHIAMBO

Submitted By:
Name| Adm/No.| Signature|
Geoffrey K. Rono| MBA/MSA/11/00008| |
Musyoka Fredrick Mwendwa| MBA/MSA/11/00032| |
Monica WangariKiburu| MBA/MSA/11/00019| |
Mutunga Eric | MBA/MSA/11/00025| |
Muna Abdalla Haji| MBA/MSA/11/00026| |
Abraham Wekesa| MBA/MSA/11/00010| |
Robert Mbogo| MBA/MSA/11/00015| |
Kiprop Korat| ELD/B/MBA/111/00152| |

October 7th, 2012

Table of Contents
1.0Technology and integrated operation2
1.1Operation/Management System2
1.2Factory as a system2
1.3Operations Management (OM)2
1.4Integrated Operating System (IOS)2
1.5Why management systems should be integrated3
1.6Role of technology3
1.7Information Technology (IT)3
1.8Application of technology in current business situations3
1.9Benefits of Technology in IOS4
1.10Challenges of Technology in IOS4
2.0designing goods and services4
2.1Design4
2.2Design Issues5
2.3Design sequence5
2.4Considerations in product decision5
2.5Product design6
2.6Defining the product6
2.7Service design Principles6
2.8Service process7
2.9Documents for services8
2.10Challenges in the design of services8
3.0Conclusion8
4.0References8

Q1:TECHNOLOGY AND INTEGRATED OPERATION SYSTEMS AND DESIGNING GOODSAND SERVICES Technology and integrated operation
Operation/Management System
This is the system that establishes policy and objectives and ensures the objectives are achieved. It has six common elements namely: * Policy
* Planning
* Implementation and Operation
* Performance Assessment
* Improvement - USING FEEDBACK FOR IMPROVEMENT
* Management Review - IMPROVE ON THE POLICIES

Factory as a system
* The physical plant housing the manufacturing facility; * The production facilities which perform the manufacturing operations; * The technologies used in the production facility;
* The work centres/stations, machinery, equipment, tools, and materials which comprise or are used by the production facilities;

Operations Management (OM)
* It is the management of activities that lead to the creation of goods and services through the transformation of inputs to outputs * It is the science and art of ensuring that goods and services are created and delivered successfully to customers. We need to understand people, processes, and technology, and how they are integrated within business systems to create value. * It is the only function by which managers can directly affect the value provided to all stakeholders * Effective operations management is essential to providing high-quality goods and services that customers demand, motivating and developing the skills of the people who actually do the work, maintaining efficient operations to ensure an adequate return on investment, and protecting the environment.

Integrated Operating System (IOS)
* Integrated means combined; putting all the internal management practices into one system but not as separate components. For these systems to be an integral part of the company's management system there have to be linkages so that the boundaries between processes are seamless/unbroken. * It is the focus on the main problem structure and processes of a specific industry, such as home insurance, airlines, family practice medical doctors, or automobile manufacturers. * It addresses key decisions that need to be made to serve the customer in the best possible way.

Why management systems should be integrated
* Be consistent within the organization.
* Improve internal and external communication.
* Avoid duplication and gain cost savings.
* Reduce...
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