# Tanglewood Case 2

Topics: Markov chain, Employment, Variable-order Markov model Pages: 2 (413 words) Published: January 23, 2012
Question 1

Table 1.1 Markov Analysis Information
Transition probability matrix| Current year|
| (1)| (2)| (3)| (4)| (5)| Exit|
Previous year| (1) Store associate| 0.53| 0.06| 0.00| 0.00| 0.00| 0.41| | (2) Shift leader| 0.00| 0.50| 0.16| 0.00| 0.00| 0.34| | (3) Department manager| 0.00| 0.00| 0.58| 0.12| 0.00| 0.30| | (4) Assistant store manager| 0.00| 0.00| 0.06| 0.46| 0.08| 0.40| | (5) Store manager| 0.00| 0.00| 0.00| 0.00| 0.66| 0.34| | |

Forecast of availabilities| Next year (projected)|
| (1)| (2)| (3)| (4)| (5)| Exit|
| | Current Workforce| | | | | | |
Previous year| (1) Store associate| 8,500| 4505| 510| 0| 0| 0| 3485| | (2) Shift leader| 1,200| 0| 600| 192| 0| 0| 408| | (3) Department manager| 850| 0| 0| 493| 102| 0| 255| | (4) Assistant store manager| 150| 0| 0| 9| 69| 12| 60| | (5) Store manager| 50| 0| 0| 0| 0| 33| 17|

| | | | | | | |
Gap analysis| Next year (projected)|
| | | (1)| (2)| (3)| (4)| (5)|
| Year end total(column sum)| 4505| 1110| 685| 171| 45| | External hires needed (current workforce-total)| 3995| 408| 391| 48| 33|

Environmental Scan
Based on the environmental data, some factors that suggest Tanglewood might have difficulty filling positions is based on retail work is not desirable to recent college graduates. Tanglewood would like to hire those that can start lower at shift level and move up the chain and have college background. However retail is not the more desirable market since it has long hours, low pay, and conflict with lower-level employees.

Developing a plan of action takes careful planning. Tanglewood has to look at the percentage of employees needed each year for each position. During the first two years, store associates will be needed mainly with 50% increase of shift leaders during year two....