Sutterwhite

This case talked about the difference a good personality could make in being an effective manager. In the case Wallace was a manager whom had a horrible personality. Apparently self centered he found a way to blame every problem on someone or something else other than himself. When trying to improve Wallace's success boss a former store manager, Sutterwhite observed his interactions with customers and decided to inform him of the things she observed and put fire under his butt by saying that he has three months to improve of he will be replaced.
1. What type of personality characteristics should you expect to find in a successful store manager? Why are each important to the manager's success? Compare them to the personality traits exhibited
How is Wallace's personality affecting the attitude of the workers? What does he need to do to build a better working relationship with his employees? What are his chances of changing in three months? · From Sutterwhite's brief conversations with the employees, "she learned they did not care much for Wallace as a store manager. One of the workers referred to him as "uncaring" while another said he had "the personality of an army drill sergeant" (126). Wallace needs to become more caring toward his employees to build a better working relationship with them. Wallace's chances of changing in three months are not likely because he doesn't even agree with the simple store policies.
3. Using what you know about EI competencies, describe how you would advise Wallace about being more effective. · The capacity for recognizing one's own feelings and those of others, for motivating oneself and ones relationships is emotional intelligence (EI)" (107). Knowing that definition I wouls advise Wallace to pay more attention to the needs of his employees I would tell him to put aside his pride and respect the store's policies to regain the respect of his employees and customers. 4. Do you think he can succeed? Or do you feel he will be fired?