Support & Maintenance Plan Summary
When Kudler decides to take the option of utilizing the SUSE Linux Enterprise Server, it will be a smart choice for its flexibility, however the staff of Kudler will most likely not be qualified to service this new piece of technology. There is little need to worry though, as Novell embraces its role of providing support and maintenance for all its products.
As noted on their website, Novell.com, Novell 's world class support organization offers customers the best support experience in the industry. (Novell, Inc., 2010) It makes little distinction from smallish businesses, like Kudler, or globe-spanning industries, they uphold their claim to provide the Linux support offerings to meet all business needs. Novell is also noted as having more than 25 years of experience, Global Support Centers and expansive field teams, as well as industry recognized awards and certifications. (Novell, Inc., 2010) Certainly by outsourcing to the developers of the server Kudler is purchasing will the best support and maintenance to be found.
With a subscription to Novells SUSE Linux Enterprise support, Novell has the responsibility of providing a number of features. This includes:* Award-winning technical support,* First Look on-demand training,* Maintenance updates, service pack releases, hardware enablement and security and bug fixes Entitlement to the Subscription Management Tool for SUSE Linux Enterprise,* Rights to upgrade to new versions of the SUSE Linux Enterprise family of products,* A generous and predictable lifecycle commitment,* Opportunities to participate in new beta product testing,* Protection under the Novell® Technology Assurance Program, including extensive intellectual property (IP) coverage,* Assurance of compatibility with thousands of hardware and software products Flexible, tiered pricing Access to an extensive global network of resellers and distributors, and lastly:* Access to Novell Customer Center an online interface where, from one location, you can
As noted on their website, Novell.com, Novell 's world class support organization offers customers the best support experience in the industry. (Novell, Inc., 2010) It makes little distinction from smallish businesses, like Kudler, or globe-spanning industries, they uphold their claim to provide the Linux support offerings to meet all business needs. Novell is also noted as having more than 25 years of experience, Global Support Centers and expansive field teams, as well as industry recognized awards and certifications. (Novell, Inc., 2010) Certainly by outsourcing to the developers of the server Kudler is purchasing will the best support and maintenance to be found.
With a subscription to Novells SUSE Linux Enterprise support, Novell has the responsibility of providing a number of features. This includes:* Award-winning technical support,* First Look on-demand training,* Maintenance updates, service pack releases, hardware enablement and security and bug fixes Entitlement to the Subscription Management Tool for SUSE Linux Enterprise,* Rights to upgrade to new versions of the SUSE Linux Enterprise family of products,* A generous and predictable lifecycle commitment,* Opportunities to participate in new beta product testing,* Protection under the Novell® Technology Assurance Program, including extensive intellectual property (IP) coverage,* Assurance of compatibility with thousands of hardware and software products Flexible, tiered pricing Access to an extensive global network of resellers and distributors, and lastly:* Access to Novell Customer Center an online interface where, from one location, you can
References: Novell, Inc. (2010). Suse linux enterprise server. Retrieved from http://www.novell.com/products/server/services_support.html