sumber daya manusia

PowerPoint Presentation by Charlie Cook
Copyright © 2004 South-Western. All rights reserved.

Objectives
After studying this chapter, you should be able to:
1. Identify how firms gain sustainable competitive advantage through people.
2. Explain how globalization is influencing human resources management.
3. Describe the impact of information technology on managing people.
4. Identify the importance of change management.
5. State HR’s role in developing intellectual capital.
6. Differentiate how TQM and reengineering influence
HR systems.
Copyright © 2004 South-Western. All rights reserved.

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Objectives (cont’d)
After studying this chapter, you should be able to:
7. Discuss the impact of cost pressures on HR policies.
8. Discuss the primary demographic and employee concerns pertaining to HRM.
9. Provide examples of the roles and competencies of today’s HR managers.

Copyright © 2004 South-Western. All rights reserved.

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Competitive Advantage through People
• Core Competencies
 Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers. • Sustained competitive advantage through people is achieved if these human resources:
 Have value.
 Are rare and unavailable to competitors.
 Are difficult to imitate.
 Are organized for synergy.
Copyright © 2004 South-Western. All rights reserved.

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Overall Framework for
Human Resource Management
COMPETITIVE
CHALLENGES
• Globalization
• Technology
• Managing change
• Human capital
• Responsiveness
• Cost containment

HUMAN
RESOURCES

EMPLOYEE
CONCERNS

• Planning
• Recruitment
• Staffing
• Job design
•Training/development
• Appraisal
• Communications
• Compensation
• Benefits
• Labor relations

• Background diversity
• Age distribution
• Gender issues
• Educational levels
• Employee rights
• Privacy issues
• Work attitudes
• Family concerns

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