Study on Customer Service Quality and Customer Satisfaction at Credit Card in the Context of Prime Bank Limited”
43, Mohakhali C/A, Dhaka 1212
Date: 18 December 2008
To Whom It May Concern
This is to certify that Shahriar Hossain is a BBA student of East West University. In the Fall- 2008 semester, he has taken the course Bus. 499, which requires a formal report on a specific topic or on a specific organization after completing a three months of work experience. For this purpose, he requires to gather relevant information about the chosen organization.
It is worth mentioning that the gathered information will only be used for pure academic purposes and will be kept classified. It will be highly appreciated if you help him to get relevant information about your esteemed organization.
Thank you for your kind cooperation.
______________________
S I Nusrat A Choudhury
Lecturer
Department of Business Administration
East West University
[pic]
4 December 2008
To
Saadia Shabnam
Lecturer
Department of Business Administration
East West University
Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited”
DearSir:
It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited in Bangladesh”An Study on PRIME Bank Ltd.” in a professional way. I am now submitting my internship report on my activities.
During the process of preparing the report, I had the chance of experiencing and rediscovering my potentials. This report gave me an opportunity to apply my theoretical expertise, sharpen my views, ideas and communication skills, which will definitely help me in my future professional career.
Please feel free to contact me if you have any inquiries. I would be very happy to provide you with any clarifications regarding my Report. Thanking you and looking forward to receive your cordial approval of my submission.
Date: 18 December 2008
To Whom It May Concern
This is to certify that Shahriar Hossain is a BBA student of East West University. In the Fall- 2008 semester, he has taken the course Bus. 499, which requires a formal report on a specific topic or on a specific organization after completing a three months of work experience. For this purpose, he requires to gather relevant information about the chosen organization.
It is worth mentioning that the gathered information will only be used for pure academic purposes and will be kept classified. It will be highly appreciated if you help him to get relevant information about your esteemed organization.
Thank you for your kind cooperation.
______________________
S I Nusrat A Choudhury
Lecturer
Department of Business Administration
East West University
[pic]
4 December 2008
To
Saadia Shabnam
Lecturer
Department of Business Administration
East West University
Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited”
DearSir:
It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited in Bangladesh”An Study on PRIME Bank Ltd.” in a professional way. I am now submitting my internship report on my activities.
During the process of preparing the report, I had the chance of experiencing and rediscovering my potentials. This report gave me an opportunity to apply my theoretical expertise, sharpen my views, ideas and communication skills, which will definitely help me in my future professional career.
Please feel free to contact me if you have any inquiries. I would be very happy to provide you with any clarifications regarding my Report. Thanking you and looking forward to receive your cordial approval of my submission.
Bibliography: Textbooks (Philip Kotler, Marketing Management-Analysis, Planning, Implementation and Control, 9th Edition, Prentice-Hall, Inc, 1997. (Murray R. Spiegel & Larry J.Stephens, Theory and Problems of Statistics, 3rd Edition, McGraw-Hill, 1999.