Soft Skills

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People's ability to handle the soft skills side of business
- influencing
- Communication
- Team management
- delegating
- appraising
- presenting
- motivating
is now recognized as key to making businesses more profitable and better places to work. A person's soft skill is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications. Measuring these soft skills is no easy thing. Good soft skills also include the ability of people to balance the commercial needs of their company with the individual needs of their staff. Being flexible and able to adapt to the changing needs of an organization also qualify as soft skills, as do being able to collaborate with others and influence situations through lateral and more creative thinking. The ability to deal with differences, multiculturalism and diversity is needed more than ever. Very few companies are untouched by the ever-widening influence of other cultures and good soft skills facilitate better communication and people's ability to manage differences effectively. Everyone already has some form of soft skills (probably a lot more than they realize) they just need to look at areas in their personal life where they get on with others, to feel confident in the way they interact. All these skills are soft and all of them are transferable to the workplace. Not only that, the best news of all is that soft skills can be developed and honed on an on-going basis through good training, insightful reading, observation and of course, practice.
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