Socio Cultural Forces

Topics: McDonald's, Customer relationship management, Sociology Pages: 2 (615 words) Published: February 19, 2011
Sociocultural Forces
Before starting to plan to franchise a Mc Donald’s in another country. They obtain the relevant information from the target market in addition to the individual customers of the organization. They find out the shifts in areas like the consumer behaviour and purchasing patterns of the market. Fundamentally, this is the key condition for executing a suitable customer relationship management system. Some of the Sociocultural forces from the countries where they were planning to enter that Mc Donald’s took into consideration Cultural

Population changes
Educational Levels
Norms and Values

Cultural: McDonald's international restaurants satisfy local tastes and customs by offering unique products, services and other items to the menu. Customers in Norway can order McLaks – a fresh grilled salmon sandwich with dill sauce on a whole-grain bun. McDonald's fans in the Netherlands can have vegetable burger and in Italy and Greece customers can help themselves at a fresh salad bar.

Population Changes: Changes in population demographics have many potential consequences for organizations. As the total population changes, the demand for products and services also changes. When McDonald's opens restaurants in a new country, the jobs it creates stimulate the national economy and broaden the local tax base. Besides the new jobs directly linked with McDonald's restaurants, the company indirectly supports other segments of a country’s workforce by hiring local construction firms and purchasing from local suppliers, local farmers and local distributors.

Educational Levels: All the staff and employees at McDonald's are given a handsome salary package and attractive incentives in accordance with the level at which the person is working. That’s why employees at McDonald’s in other countries are satisfied and motivated. Higher educational levels allow people to earn higher incomes than would have been possible otherwise. The increase in income has...
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