Social Performance

Only available on StudyMode
  • Download(s) : 20
  • Published : February 11, 2013
Open Document
Text Preview
1.Briefly describe your company and then benchmark the codes of conduct used by similar companies in the industry. Critique the codes of conduct of at least three (3) similar companies in order to write codes for your company.

I am the CEO of a wireless company that specializes in cell phones services, we offer our customers the latest technology in handsets available in the market, no contract, unlimited service, and we are also improving our customer service every day in order to provide the best to our customers. With the intention of offering the best service possible I conducted some research about the codes of conduct for three companies in the wireless industry. The companies I chose to look into are Sprint, AT&T and Verizon. Sprint’s code of conduct emphasizes that their code of conduct is not a rulebook to follow but somewhere to go to when ethical issues or concerns arise. Their code covers conflict of interests, their position on retaliation and harassment, off the job activities and other employment, it also points out that gifts and things of that nature should never be accepted by sprint employees, I liked that sprint makes emphasis on the importance of protecting their customers information, with today’s technologies come many responsibilities and privacy can be hard to maintain. This company’s code of conduct covers all the important topics, laws and regulations that the industry expects from wireless companies and also all the expectations the company has from their employees. On the other hand, AT&T in its code of conduct makes sure explains that it is almost impossible to cover all the situations that an employee could be in and what the correct behavior should be for each situation. They also specify that their code of conduct it is not a rulebook to follow but more like a guide to refer to, I think that it is important for some employees to understand that the code of conduct for the company is made for them to look into for general information about what is expected from all employees and not to expect that it would tell you what to do every time you encounter a ethics issue. In general I think that AT&T covers just as many points as sprint’s code of conduct covers but I did notice that their main message is about protecting their long lasting reputation and the reflection of their brand. I liked the fact that AT&T makes emphasis of teaching all their employees that their actions reflect on the company at all times. As I previously mentioned, I also revised Verizon’s code of conduct and I found this code of conduct to include more example of different situations an employee could be in, I think it is professional but also very user friendly. In my opinion, this code of conduct helps all readers understand what the company expects from all employees. This code of conduct is very specific and detailed it covers situations from receiving gifts, property use and what is considered misused, company benefits and how they need to be interpreted, the safeguard of company’s information, insider trading, the importance of communicating accurate and transparent financial reports, personal political interest to activities outside Verizon. Overall, I found Verizon’s code of conduct straight to the point and easy to read. 2.Analyze ways ethical challenges affect your business and create a code of conduct for your company. Provide a rationale on how these specific codes enhance your company’s ethics program. Some ethical challenges that might affect my business are the relationship employees have with family members and friends that are also customers to the company, especially those employees who have direct access to the customers’ accounts and are able to issue credits. Another ethical issue we could come across in this business is improper use of the flexibility some job assignments give employees in the indirect retail side of the business; many of these employees work on the field and do not need to report...
tracking img