Shelburne Market Case Study
Shelburne Market has noticed some issues arise with the front end staff and would like to provide the following reminders to front end staff:
It is inappropriate to leave your register station to walk around the store, other than directed or to assist a customer.
Cashiers should not go out back for more bags when low. Instead, if bags are running low, let your manager know to get you more or ask a stock clerk when it is slow. Do not take it upon yourself to retrieve the bags.
The use of electronic devices (including but not limited to cell phones, tablets, and laptops) is prohibited on the store floor. If seen using one, it will be confiscated until the end of your shift. All personal effects are expected to be left in the break room.
It is inappropriate to read books or magazines at your register. If you have down time please help other cashiers, clean your station, ask …show more content…
Should a customer approach, employees are expected to end their conversation mid-sentence/conversation and assist the customer. Returning to their personal conversation only after all customers have been helped and are once again out of earshot.
The customer is always right when working in customer service. This means never arguing with a customer. If you disagree, you can politely let them know you do not want to talk about the topic and are welcome to change the topic to a more pleasant one to converse about.
Employees are expected to follow the store’s call out procedure outlined below
Call out procedure:
Employees must call the store and speak to the manager on duty; no texting/calling other employees.
If switching shifts, both parties must agree and notify the manager.
Prefer at least 48 hours notice for unplanned call outs. Employee calling out is responsible for searching for someone else to cover the shift.
Must give at least two weeks notice for planned time off. This request must be submitted to the manager in
It is inappropriate to leave your register station to walk around the store, other than directed or to assist a customer.
Cashiers should not go out back for more bags when low. Instead, if bags are running low, let your manager know to get you more or ask a stock clerk when it is slow. Do not take it upon yourself to retrieve the bags.
The use of electronic devices (including but not limited to cell phones, tablets, and laptops) is prohibited on the store floor. If seen using one, it will be confiscated until the end of your shift. All personal effects are expected to be left in the break room.
It is inappropriate to read books or magazines at your register. If you have down time please help other cashiers, clean your station, ask …show more content…
Should a customer approach, employees are expected to end their conversation mid-sentence/conversation and assist the customer. Returning to their personal conversation only after all customers have been helped and are once again out of earshot.
The customer is always right when working in customer service. This means never arguing with a customer. If you disagree, you can politely let them know you do not want to talk about the topic and are welcome to change the topic to a more pleasant one to converse about.
Employees are expected to follow the store’s call out procedure outlined below
Call out procedure:
Employees must call the store and speak to the manager on duty; no texting/calling other employees.
If switching shifts, both parties must agree and notify the manager.
Prefer at least 48 hours notice for unplanned call outs. Employee calling out is responsible for searching for someone else to cover the shift.
Must give at least two weeks notice for planned time off. This request must be submitted to the manager in