Service Sector Changing Hr Role
SERVICE SECTOR AND ROLE OF HUMAN RESOURCE MANAGER IN SERVICE SECTOR
INTRODUCTION TO SERVICE SECTOR
The service sector or service industry is those sector or industry that is excluded from primary sector and secondary sector. This sector deals in 'intangible goods' The service sector consists of the "soft" parts of the economy, i.e. activities where people offer their knowledge and time to improve productivity, performance, potential, and sustainability. The basic characteristic of this sector is the production of services instead of end products. Services industry or sector involves distribution, transport and sale of goods from producer to consumer. The service sector also includes the supply of a service like entertainment and cleaning services. Principal characteristic of a service industry is people to people interaction. Goods, however, may also be transformed when providing a service. For example, a restaurant cooks the food before serving it to customers.
Services or the "tertiary sector" of the economy covers a wide gamut of activities like trading, banking & finance, infotainment, real estate, transportation, security, management & technical consultancy among several others. The various sectors that combine together to constitute service industry in India are: • Trade • Hotels and Restaurants • Railways • Other Transport & Storage • Communication (Post, Telecom) • Banking • Insurance • Dwellings, • Real Estate • Business Services • Public Administration; • Defense • Personal Services • Community Services • Other Services
IMPORTANCE OF SERVICE SECTOR IN INDIA Service Sector in India today accounts for more than half of India's GDP. According to data for the financial year 2006-2007, the share of services, industry, and agriculture in India's GDP is 55.1 per cent, 26.4 per cent, and 18.5 per cent respectively. The fact that the service sector now accounts for more than
INTRODUCTION TO SERVICE SECTOR
The service sector or service industry is those sector or industry that is excluded from primary sector and secondary sector. This sector deals in 'intangible goods' The service sector consists of the "soft" parts of the economy, i.e. activities where people offer their knowledge and time to improve productivity, performance, potential, and sustainability. The basic characteristic of this sector is the production of services instead of end products. Services industry or sector involves distribution, transport and sale of goods from producer to consumer. The service sector also includes the supply of a service like entertainment and cleaning services. Principal characteristic of a service industry is people to people interaction. Goods, however, may also be transformed when providing a service. For example, a restaurant cooks the food before serving it to customers.
Services or the "tertiary sector" of the economy covers a wide gamut of activities like trading, banking & finance, infotainment, real estate, transportation, security, management & technical consultancy among several others. The various sectors that combine together to constitute service industry in India are: • Trade • Hotels and Restaurants • Railways • Other Transport & Storage • Communication (Post, Telecom) • Banking • Insurance • Dwellings, • Real Estate • Business Services • Public Administration; • Defense • Personal Services • Community Services • Other Services
IMPORTANCE OF SERVICE SECTOR IN INDIA Service Sector in India today accounts for more than half of India's GDP. According to data for the financial year 2006-2007, the share of services, industry, and agriculture in India's GDP is 55.1 per cent, 26.4 per cent, and 18.5 per cent respectively. The fact that the service sector now accounts for more than