Sap Customer Success Story

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SAP Customer Success Story

“The open architecture of SAP NetWeaver and broad capabilities of mySAP CRM support our vision for continued business success. The solutions work as promised and deliver an impressive ROI.” Bhushan Parikh, Enterprise Application Manager Credence Systems Corporation

CREDENCE SYSTEMS CORPORATION
AT A GLANCE
Company Name Credence Systems Corporation United States www.credence.com Industry High tech (automated test equipment) Key Challenges Provide employees and managers with actionable information, not just data Relieve employees of inefficient report generation methods Provide traveling employees with easy access to enterprise and sales information Implementation Highlights Implemented SAP Business Intelligence proof of concept in less than 1 week Deployed production-level SAP BI and SAP EP in 3 months Quickly deployed focused business solutions based on SAP NetWeaver to support enterprise vision

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SAP NetWeaver™ AND mySAP™ CUSTOMER RELATIONSHIP MANAGEMENT HELP AUTOMATED TEST EQUIPMENT MANUFACTURER REDUCE COSTS, STREAMLINE OPERATIONS, AND KEEP CUSTOMERS SATISFIED MEETING HIGH CUSTOMER EXPECTATIONS

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Implementation Partners SAP® Active Global Support, a part of SAP Customer Services Network EZ Commerce Global Solutions Solution and Services SAP NetWeaver™: SAP Enterprise Portal (SAP EP) and SAP Business Intelligence (SAP BI) mySAP™ Customer Relationship Management (mySAP CRM) Existing Environment SAP R/3® (now available in mySAP ERP) mySAP Business Suite Legacy systems

Key Benefits Savings of millions of dollars annually, thanks to improved inventory planning Operational efficiencies and estimated annual savings of $500,000, thanks to automated analytical reporting Single source of information, saving employees countless hours tracking down data User-friendly Web interface, enabling employees to easily learn and log into a variety of applications Easy access to information at anytime and from anywhere around the world

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When serving extremely cost- and quality-conscious customers, such as those in the semiconductor industry, running an efficient production and operational facility is crucial. Staying on top of costs and quality requires ready access to information. Unfortunately, many successful enterprises find themselves with data dispersed among a variety of applications that were deployed in efforts to respond quickly to rapidly changing business requirements. Once data is spread across multiple systems, employees often struggle to efficiently access it to produce actionable information. Credence Systems Corporation, the industry’s leading supplier of design/tools/test solutions for the global semiconductor industry, found itself in just this position. And that’s why it turned to SAP® software. Founded in 1978, Credence was ranked as the top ATE supplier and fourth among the world’s “10 best test and materialhandling equipment companies” in the VLSI Research 2004 Customer Satisfaction Survey. Key to Credence’s top rank is the company’s ability to lower the costs of tests for customers by tightly controlling production costs and investing in solutions that help continuously improve operational efficiency. “Once a semiconductor manufacturer has selected a particular ATE vendor, the manufacturer is likely to use that tester for a

Hardware IBM servers Operating System Microsoft Windows

majority of its testing requirements for the market life of that semiconductor and often for subsequent generations of similar products. Clearly Credence needs to remain highly focused on ensuring customer satisfaction,” says Bhushan Parikh, manager of the Enterprise Application Group at Credence Systems Corporation. THE NEED FOR ACTIONABLE INFORMATION

Credence needed an accurate and efficient method of tracking all customer-related issues, including the quality of outgoing product. It also needed to stay abreast of its inventory requirements and...
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