October 15, 2012
Role of Stakeholders
Quality management consists of the “activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance” (BusinessDictionary.com, 2012, para. 1). Recently the quality department has moved from a technical, inspection role to a more supportive and training related role. This requires arranging or preforming quality-related effective training and to assist teams as necessary around the office (Foster, 2007). Stakeholders are made up of, “a person, group or organization that has interest or concern in an organization” (BusinessDictionary.com, 2012, para. 1). Using this definition one can determine that all people from the customer to a member of the board of the directors is a stakeholder of the organization. BusinessDictionary.com (2012) goes on to list several examples of stakeholders: creditors, directors, employees, government agencies, owners, suppliers, unions even the community in which the business is located. Implementing Quality Management Processes
It is important to note that not all stakeholders are equal, especially when it comes to implementing a quality management process. Customers and the community are considered to be stakeholders but are only entitled to fair trading practices by the company, there for have no roles in implementing a quality management process. Creditors, government agencies, and suppliers only have roles as far as their rules impact the organization. For example government agencies are an important part of the quality management process at BDP International. When a government agency updates its rules or changes how it will accept the information BDP International has to change its processes to ensure that it meets all government regulations for their customers. This also includes training the proper employees in the new process....