Participant Name
My Manager
My Mentor
My Facilitator
My CIPD Number
Completion Date
CIPD Value 4
Made up of workshop time, participant pack exercises, assessment activities, research and reading
Participant declaration
I confirm that the work/evidence presented for assessment is my own unaided work.
I have read the assessment regulations and understand that if I am found to have “copied” from published work without acknowledgment, or from other candidates’ work, this may be regarded as plagiarism, which is an offence against the assessment regulations and leads to failure in the relevant unit and formal disciplinary action.
I agree to this work being subjected to scrutiny …show more content…
As a working definition, a customer is anyone to whom you supply the processes, products or services of your HRD function. External customers are obvious – they’re the users or consumers of the goods and services your organisation provides.
Internal customers are often overlooked though. These are the people, departments, managers or functions inside the organisation that you supply something to. It can be anything; including information, statistics, support on learning plans, specialist advice and consultancy, or direct training. It can even be clerical support and back-up.
They may or may not pay you, but they rely on you as their supplier. Without your fit-for-purpose service, products or data they cannot do their work effectively and efficiently – and that inevitably has a knock-on effect for the external consumer.
Stakeholders can be anyone, both internal and external, with a vested interest in your organisation. They can include employees, clients, colleagues and customers… in fact anyone who may be affected by your operations.
Who are …show more content…
You can achieve efficiency and effectiveness through these project planning steps:
Initiating Determining what needs to be accomplished
Presenting a business case Liaising with customers/stakeholders Defining and agreeing the scope
Planning Identifying key task resources and producing a plan
Establishing important and measurable milestones Establishing budgets
Executing Carrying out actions against your plan
Controlling Ensuring timings are adhered to, and contingencies factored in
Closing Reviewing, evaluating and learning from experiences.
Each project’s scope and potential impact is different and may affect any level in your organisation. How you interpret and execute instructions (inputs) and results (outputs) defines efficiency and effectiveness in terms of the ‘added value’ your actions produce.
Exercise your brain 9
(time estimate: 20 minutes)
Think of a project you have recently undertaken at work (large or small) and outline the following:
a) What was the project and who initiated it?
b) What went