Effective Service Delivery 4 DEP
Activity 02.01 How Human Resources Prioritise and deliver effective Timely Service
Understanding the Customers Needs
The Human Resource Practitioner should ensure that the services they provide are timely and effective. The aim of good customer service is to provide a service that meets the needs of all the organisations customers. The services should be delivered in a timely effective way, therefore excellent time management is important. The customer is always right is a very famous business slogan The under laying truth behind this statement is recognising that customers are the life blood for any organisation. The HR function has both internal and external customers to deal with on a regular basis:
When dealing with customers sometimes there are situations that need to be resolved. For example if the customers have conflicting needs the first thing the HR Practitioner should do is take the time to listen by taking the time to hear through the entire needs of each customer we can break through the communication barriers and begin to prioritise and fix the situation in this case discussing the options of 3 internal customers all wanting the services of HR at the same time for Example:
1 Manager requires an absent report on their staff for a meeting with a director that afternoon. It takes an hour to run the report?
2 Employee requires details of their holiday entitlement for the remainder of the year?
3 Supplier for training course has a query on a purchase order for a course in three days
We now need to classify the three customers` requests in order of priority below is a tool for prioritising your tasks and dealing with conflicting needs. The To Do List can help you stay on top of important projects and piles of task/decisions.
Key points:
To be well organised you need to be using some kind of action plan/programme.
By using them you will ensure you remember to carry out necessary tasks.
You tackle the most important tasks first and don`t
Understanding the Customers Needs
The Human Resource Practitioner should ensure that the services they provide are timely and effective. The aim of good customer service is to provide a service that meets the needs of all the organisations customers. The services should be delivered in a timely effective way, therefore excellent time management is important. The customer is always right is a very famous business slogan The under laying truth behind this statement is recognising that customers are the life blood for any organisation. The HR function has both internal and external customers to deal with on a regular basis:
When dealing with customers sometimes there are situations that need to be resolved. For example if the customers have conflicting needs the first thing the HR Practitioner should do is take the time to listen by taking the time to hear through the entire needs of each customer we can break through the communication barriers and begin to prioritise and fix the situation in this case discussing the options of 3 internal customers all wanting the services of HR at the same time for Example:
1 Manager requires an absent report on their staff for a meeting with a director that afternoon. It takes an hour to run the report?
2 Employee requires details of their holiday entitlement for the remainder of the year?
3 Supplier for training course has a query on a purchase order for a course in three days
We now need to classify the three customers` requests in order of priority below is a tool for prioritising your tasks and dealing with conflicting needs. The To Do List can help you stay on top of important projects and piles of task/decisions.
Key points:
To be well organised you need to be using some kind of action plan/programme.
By using them you will ensure you remember to carry out necessary tasks.
You tackle the most important tasks first and don`t