Role of It in Banking Sector

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Role of It in Banking Sector
The article presents a study which aims to analyze the role of information technology (IT) in the banking industry. Based on the article, technological innovations have enabled the industry to open up efficient delivery channels. It is said that IT has helped the banking industry to deal with the challenges the new economy poses. The study also examines the views of bank employees on the implementation of IT in banks. According to the author, private and foreign banks use more IT-related banking services than public sector banks. Excerpt from Article:

ROLE OF INFORMATION TECHNOLOGY IN BANKING INDUSTRY Ilyas-Ur Rahman, Osmania University, Hyderabad, INDIA INTRODUCTION I.T. in Banking: 1). Technology has opened up new markets, new products, new services and efficient delivery channels for the banking industry. Online electronics banking, mobile banking and internet banking are just a few examples. 2). Information Technology has also provided banking industry with the wherewithal to deal with the challenges the new economy poses. Information technology has been the cornerstone of recent financial sector reforms aimed at increasing the speed and reliability of financial operations and of initiatives to strengthen the banking sector. 3). The IT revolution has set the stage for unprecedented increase in financial activity across the globe. The progress of technology and the development of world wide networks have significantly reduced the cost of global funds transfer. 4). It is information technology which enables banks in meeting such high expectations of the customers who are more demanding and are also more techno-savvy compared to their counterparts of the yester years. They demand instant, anytime and anywhere banking facilities. 5). IT has been providing solutions to banks to take care of their accounting and back office requirements. This has, however, now given way to large scale usage in services aimed at the customer of the banks. IT also facilitates the introduction of new delivery channels - in the form of Automated Teller Machines, Net Banking, Mobile Banking and the like. Further, IT deployment has assumed such high levels that it is no longer possible for banks to manage their IT implementations on a stand alone basis with IT revolution, banks are increasingly interconnecting their computer systems not only across branches in a city but also to other geographic locations with high-speed network infrastructure, and setting up local area and wide area networks and connecting them to the Internet. As a result, information systems and networks are now exposed to a growing number. Technology Products: (1). Net Banking (2). Credit Card Online (3). One View (4). InstaAlerts (5). Mobile Banking (6). NetSafe (7). e-Monies Electronic Fund Transfer (8). Online Payment of Excise & Service Tax (9). Phone Banking (10). Bill Payment (11). Shopping (12). Ticket Booking (13). Railway Ticket Booking through SMS (14). Prepaid Mobile Recharge (15). Smart Money Order (16). Card to Card Funds Transfer (17). Funds Transfer (eCheques) (18). Anywhere Banking (19). Internet Banking (20). Mobile Banking (21). Bank@Home (22). Cash on Tap: (i) Express Delivery (ii) Normal Delivery METHODOLOGY: Scope of the Study: The study confines to the examining the Role of IT in the Study Banks, particularly, REVIEW OF BUSINESS RESEARCH, Volume VII, Number 6, 2007 162 1. The Perception of Employees towards the Implementation of Information Technology in the Banks 2. To assess the Customers’ Satisfaction Level towards the Use of Information Technology related Services in the Banks RESEARCH DESIGN: 1. Both Exploratory Research and Descriptive Research were used in accomplishing the Objective of the study. 2. The research design use in this study is descriptive research design – apart of conclusive research. 3. Exploratory Research was used to gain insight into the Impact of IT in the Indian Banking Industry....
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