We are thankful to several parties involved in the completion of this assignment. Firstly, to our lecturer, Ms Tan Lee Ting, who’s dedication and passion for teaching has brought us through to the end of the semester. Her guidance and patience with us throughout the semester has been outstanding. We are grateful and truly thankful.
Secondly, to the HR Department of Hong Leong Bank Bhd, who have assisted us throughout our project and been kind enough to offer us information via emails for our task. We are truly thankful. Finally, to our group members, who have persevered through this assignment and completed all given task with excellent efficiency and dedication. We are thankful for each other.
TABLE OF CONTENT
1.1 EXECUTIVE SUMMARY
This report provides an analysis and evaluation of the current and prospective Information Systems used in day-to-day operations by Hong Leong Bank Bhd. Methods of analysis include trend research and differential analysis of companies with similar order of business.
1.1 COMPANY BACKGROUND
Hong Leong Bank Berhad ("Hong Leong Bank" or "Bank"), a public listed company on Bursa Malaysia, is a member of the Hong Leong Group Malaysia ("the Group"). Headquartered in Malaysia, the Group has been in the financial services industry since 1968 through Hong Leong Finance Berhad and since 1982 through Dao Heng Bank Ltd. in Hong Kong. Dao Heng Bank Ltd. has since been sold to another banking institution. Hong Leong Bank started its humble beginning in 1905 in Kuching, Sarawak, Malaysia under the name of Kwong Lee Mortgage and Remittance Company and later in 1934, incorporated as Kwong Lee Bank Ltd.. In 1989, it was renamed MUI Bank, operating in 35 branches. In January 1994, the Group acquired MUI Bank through Hong Leong Credit Berhad (now known as Hong Leong Financial Group Berhad). This milestone saw the birth of Hong Leong Bank and in October the same year, Hong Leong Bank was listed on the Kuala Lumpur Stock Exchange (now known as Bursa Malaysia). In 2004, the finance company business of Hong Leong Finance Berhad was acquired by Hong Leong Bank. With more than 100 years of banking knowledge and experience, Hong Leong Bank today has a strong heritage, leading market positions and a well-recognised business franchise and brand. In 2011, Hong Leong Bank completed the merger with EON Bank Group. The merger effectively transforms the Bank into a banking group of more than RM145 billion in assets and an expanded network of 329 branches nationwide. Today, Hong Leong Bank has over 300 Branches, Sales and Business Centres in Malaysia, Singapore, Hong Kong and Vietnam and a comprehensive range of alternate and electronic channels including self-service terminals, Hong Leong Call Centre, Hong Leong Online, Hong Leong Phone Banking and Hong Leong Mobile Banking. The Bank is enlarging its regional footprint. In mid 2008, the Bank officially became the first Malaysian bank to enter the Chinese banking sector with a 20% strategic shareholding in Bank of Chengdu Co., Ltd.. In December 2008, the Bank became the first and only Malaysian and Southeast Asian bank to be granted a license to incorporate and operate a 100% wholly-owned commercial bank in Vietnam. Hong Leong Group Malaysia is one of the largest business groups in Malaysia and internationally. The strong foundation and solid growth of the Group is attributed to the Power of Vision - the Vision of its Chairman and Chief Executive Officer, Tan Sri Quek Leng Chan. Today, the Vision is manifested and entrenched in the Group's corporate culture, which is firmly rooted on the Group's core values of Quality, Entrepreneurship, Innovation, Honour, Human Resource, Unity, Progress and Social Responsibility. The Group's "Reaching Out to You" embeds the organisation in the country and community within which it operates. Through its financial services arm Hong Leong Financial Group Berhad, which consists of Hong Leong...