Riding the Emotional Roller Coaster

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MGT4110K SM TEXTBOOK CASE STUDY
Semester 2 2011-2012

Reminder: Never keep the marked/graded original assignments, even by genuine mistake; they are the property of your instructor. You will be given automatic ‘zero’ or ‘F’ if you violated this instruction. Your instructor may or may not have recorded the grade/marks of your assignment when you accessed your marked/graded assignment).

Case Study 4.1 Riding The Emotional Roller Coaster
MGT 4110K-1
Ain (BSMS) (1027702), Atiqah (BSMS) (1024780), Fuziatul (BSMS) (1013388), Shazlenna (BSMS) (1018288)* E-mail of sender representing the group: shazlenna.fscc@gmail.com Our group case 2 of 2
Due date: 15 April 2012 Date of submission: 15 April 2012 Filename: Shazlenna-Case study 4.1
Destination e-mail MGT4110K-1: yusof@education.com
Forms of submission: (i) Hardcopy at start of class on due date; and (ii) MS Word 2003 e-mail attachment by 6.00 p.m. on due date.

Question:

(a) Why is this emotions management important in the job of nurses and other medical staff? In what way do medical staffs alter the emotions of their patients?

ANSWER

Emotions management is important because it will gives good effects to the nurses and other medical staff and also to the patients.

The staff will have higher level of job satisfaction when they are able to manage their emotions very well. They will feel easy to do their job and they will do their job in a happy mood. When they are satisfied with their job, it will improve their performance and will lead them to a productive worker. Moreover, it will reduce the employee turnover, resulting in more consistent and familiar services. This behaviour can also affect their relationships with the patients. Well management of emotions can discharge positive vibes to the patients.

Medical staff can alter the emotions of their patients by social awareness. A staff’s social awareness can influence his or her relationship with a patient. For example, staffs who is...
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