My experience with emotional labor is currently being a hospital corpsman in the US Navy. A hospital corpsman in the navy is pretty much a medical assistant in the civilian medical field. I used to work in an orthopedic clinic with all ages of patients. I dealt with screaming infants, young children who didn't listen to their parents, adolescents with attitude problems, and elders who cannot move and need assistance with everything. I had to go to work with a constant smile on my face, regardless how I was feeling, and help people. There was numerous occasions where I had migraines or was sick and had to 'forget' my own feelings to make sure that my patients were feeling comfortable. Emotional labor is needed to make patients feel welcome and to show them that they are receiving the best care possible. It also gives the patient a sense of belonging which will help them come back for future services. This is essential in maintaining good medical service along with courteous customer service. [continues]
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