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Management Report
Designing Decision Support Systems CMS-3-DSS
Jenny Selvarajah

(Task 1)
Case Study Based Coursework
Faculty of Business
2012-2013
Submission Date: 24/10/2012
Tutor: Louis Spring
Word Count: Main body ( 1,200)
Overall :
(Task 1)
Case Study Based Coursework
Faculty of Business
2012-2013
Submission Date: 24/10/2012
Tutor: Louis Spring
Word Count: Main body ( 1,200)
Overall :

Table of Contents
EXECUTIVE SUMMARY3
MISHAR CARGO Worldwide LTD4-6
PROBLEMS AND RELATIONS and Required Information
References…………………………………………………………………………………………………7

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Executive Summary

MISHAR
IN THIS REPORT I WILL BE IDENTIFYNG AND DISCUSSING SOME THE PROBLEMS THAT HAVE OCCURRED IN THE ORAGNISAION AND HOW THEY ARE RELATED AS WELL AS WHAT IS THE REQURED INFORMATION TO BE PICKED UP FORM THE PROBLEM SITUATION TO BE SOLVED.

Problems and Required Information In The Organisation

MISHAIR LTD
There are may problems found in the organisations which I have categories in which department they are and what problems they are related to. Also we would be looking at the required data for each of these problems.

Transport
The first issue found is that there is a problem with the supply chain as more deliveries have been given late deliveries. The right information needs to be given on time, and at the right date. Even if there is a technical system that enables staff to input the right data if the staff don’t have enough experience of using those systems then there is problem. Second issue is Inaccuracy in the communication between employer and delivery service. This is related to transportation with the supply chain. This issue has to do a lot with employer and employee relations. As well as the problem of handling of dangerous goods as specific requirements need to be met to having protective measure it’s a problem as this can cause damaged goods if its not handled with experienced staff. .

Health and Safety
Health and safety issue that is related to having a secure temperature levels for certain products as its very dangerous for consumer in case there is side affect when the consumer uses the pharmaceuticals as some need to be kept in certain temperatures as well as battery level as it’s a refrigerated facility. There is a high demand in security measures of Health and Safety of the Products are being transported as some are dangerous as it could affect the staff that are delivering the products as its in the flight, security measures as the temperature variation more than (2oC) which is very precise in maintaining the container units.

Time management
The products are not being imported and exported on time due to lack of communication between staff. Information that is required of them is shift times, delivery times.

Employer issue

Another issue is that the companies have a high volume of staff turnover so that there is always a new person that needs new training which is time consuming ,as well as not tactical or strategic as the organisation need to have long term staff that have experience with the how to function the machines and system that is used. Also they need motivation as well as certain software as more training is done online e.g. motivational speakers online that can help to motivate staff ,getting to know the employees so that the strengths and weakness of staff are identified in order to put them at the right department to work for. This is related to time management inefficiency in the working environment can cause a lot of problems in the running of the business. Relating to transportation as there is no technical system that enables the staff to know delivery dates and times. This is all based on time management. Another issue found is that due to lack of motivation as penalties are being given out for damaged goods and mistakes which is costly for the company.

As this high value of pharmaceutical products are been transported it is vital that vehicle drivers of...
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