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Report on the Impact of E-Commerce in an Organisation or Indusrty.

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Report on the Impact of E-Commerce in an Organisation or Indusrty.
REPORT ON THE IMPACT OF E-COMMERCE IN AN ORGANISATION OR INDUSRTY.
EXECUTIVE SUMMARY
In my report on the impact of E-commerce on an organisation, I have found that in this vastly developing world for any organisation to survive with its competitors it is very
Important to involve themselves in E-commerce, throughout my report you will be able to find the truth to this as I look at how it differs from traditional department stores, how we can
Improve customer service using the internet and most important the Impact of internet on an
Organisation.

INTRODUCTION
I will be reporting on three websites from the mobile phone industry in the UK that provide mobile phone services and broadband to consumer and two industries from the clothing industry. I will highlight good features they have on their websites, any bad features they may have on them and offer any recommendations I may have.

MOBILE PHONE INDUSTRY.
Link: http://www.three.co.uk/company/why_is_3_/meet_the_team
3 network is a UK based mobile phone services provider which offers mobile phone services and broadband services to the public. In their introduction on their official site is “Our aim is about making mobile communications and the internet affordable and accessible to everyone. Our organisation reflects this”
At a glance it is true to say that 3 have indeed made a remarkable effort by the design of its website.

Good features on the website include;
• An organized homage – If you are a new consumer and are looking for a specific product at 3 and go to their official website it is very easy to find it by just clicking on what your interest is on the website.
• A lot of content – just by looking at the homepage one access all the mobile phones 3 have on offer, all there price plans, mobile broadband, your personal account for 3 customers, help and support ,the company home page where one can read about the company all in one page.
• Features available – on the homepage they



References: Beynon-Davies, P. (2007) Information Systems Chaffey, D http://www.asos.com/ (accessed 30/05/2010) http://janenorman.co.uk/ (accessed 30/05/2010) http://www.jdsports.co.uk/about_us/privacy_statement (accessed 29/05/2010) http://www.ticketmaster.co.uk (accessed 29/05/2010) http://www1.euro.dell.com/content/topics (accessed 29/05/2010) http://www.t-mobile.co.uk/ (accessed 28/05/2010) http://www.O2.co.uk/aboutO2/history (accessed 28/05/2010) http://www.three.co.uk/company/why_is_3_/meet_the_team (accessed 28/05/2010) http://www.three.co.uk/home (accessed 28/05/2010) http://www.dell.com/ accessed 29/05/2010) Hanson, W. & Kalyanam, K. (2006) Internet Marketing and E-commerce. South Western international edition. Thompson learning. http://www.consumerpsychologist.com/

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