This is to declare that our team under the guidance of Dr. Shekhar has completed the report work. This project is solely the result of our combined efforts and has not been submitted by anyone earlier either to this University/Institution or to any other University/Institution for any purpose. The data provided here are from some primary as well as some secondary sources. Date: Sakshi Jain (09181) Samta Gupta(09184) Saurabh Srivastava(09189) Shashi Kant Kumar(09195) Shivi Bindra(09198) Shradha Suman(09202) Shweta Rai(09205) Sonu Sharma(09213) Vaibhav Jain(09230) Ziauddin(09238) Priyanka Sharma(09240)
1 CERTIFICATE TO WHOMSOEVER IT MAY CONCERN
This is to certify that students with Roll Nos. BM-09181, BM-09184, BM-09189, BM-09195, BM-09198, BM09202, BM-09205, BM-09213, BM-09230, BM-09238, BM-09240 of PGDM 2009-2011 batch, I.M.S Ghaziabad, has done their project headed guidance. During their project they were found to be very sincere and Attentive to small details whatsoever was told to them. I wish them good luck and success in their future. Professor: Dr. Shekher (I.M.S Ghaziabad) “HUMAN RESOURCE DEVELOPMENT OF PANTALOON’S BIG BAZAAR” under my supervision and
“GOING IS GETTING TOUGH, CURRENT IS TORRENTIAL. SUCCESS IS NOT AFAR, JUST YOUR POTENTIAL”. Following the word of this quote the project is being made. This report bears the imprint of many people and without there support it would not have existed.
We acknowledge our deepest thanks to our Project guide Professor Dr Shekher for all their care and encouraging words and giving suggestion at the crucial stages.
INDEX S.NO. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. TOPIC Introduction Industry Profile Company Profile Management Functions Human Management People System Resource Management PAGE 5 7 10 12 15 19 21 29 33 35 36 38 39
HRD of Big Bazaar Employees Motivation Work Culture Customer Satisfaction SWOT Analysis Conclusion Bibliography INTRODUCTION
Future Group is India’s leading business group that caters to the entire Indian consumption space. Led by Mr. Kishore Biyani, the Future Group operates through six verticals: Retail, Capital, Brands, Space, Media and Logistics: • • • • • •
Future Retail (encompassing all lines of retail business), Future Capital (financial products and services), Future Brands (all brands owned or managed by group companies), Future Space (management of retail real estate), Future Logistics (management of supply chain and distribution) and Future Media (development and management of retail media. The group’s flagship company, Pantaloon Retail (India) Limited operates over 5 million square feet through 400 stores in 40 cities. Some of its leading retail formats include, Pantaloons, Big Bazaar, Central, Food Bazaar, Home Town, EZone, Depot, Health & Beauty Malls and online retail format, futurebazaar.com. Future Group’s vision is to, “deliver Everything, Everywhere, Every time to Every Indian Consumer in the most profitable manner.” The group considers ‘Indian-ness’ as a core value and its corporate credo is - Rewrite rules, Retain values.
PANTALOON RETAIL (INDIA) LIMITED (Incorporated in the Republic of India with limited liability under the Companies Act, 1956) 5
From its beginning in 1987, they have today evolved as one of the leading retailer and are among the pioneers in setting up a nationwide chain of large format stores in India. They believe that the various initiatives taken by them have played a key role in enhancing the standards of retail in the country. They believe their focus on customers supported by systems and processes and a committed work force are the key factors that have contributed to our success and will help us scale up as we embark on our strategic growth plan. Pantaloons is the first organized departmental store format targeting the Indian middle class and upper class customers across age and gender.