The reasons why people communicate is to (a) express needs (b) to share ideas (c) to build relationship and socialise (d) to ask question and share experience 1.2HOW COMMUNICATION AFFECTS RELATIONSHIP IN THE WORK SETTING communication affects relationship at work place e.g. with colleagues, people using services, children and their families, help to build trust, understanding of individual needs, communication is used to negotiate, to prevent or resolve conflict and prevent misunderstanding. Relevant theories e.g. tuck man stages of group interaction (forming, storming, norming and performing) 2.2 THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION Argule’s stages of the communication cycle (ideas occur, message coded, message sent, message received, message decoded, message understood) type of communication for example complex, sensitive, normal or non-normal: context of communication e.g. one-one; group, with people using services, children or young people, with professional/colleagues; purpose of communication; cultural factors, needs to adapt communication; environment; time and resources available 3.1 HOW PEOPLE DIFFERENT BACKGROUND MAY USE AND/OR INTERPRET COMMUNICATION METHODS IN DIFFERENT WAYS People from different backgrounds may use or interpret communication in different ways by looking at that ;an individual background can influence communication for example age, gender, culture, socio economic status: differences in verbal communication e.g. language, vocabulary, dialect, intonations, non-verbal e.g. facial expression, use of body language, eye contact, gesture etc 3.2 THE BARRIERS TO EFFECTIVE COMMUNICATION
The barriers to effective communication are: language e.g. dialect, use of jargons, sector specific vocabulary. Environment e.g. noise, poor lighting. Emotional and behavioural e.g. attitude, anxiety, lack of confidence, aggression, sensory impairment health or medical conditions learning disability, effect of alcohol or drugs 3.5 HOW TO ACCESS EXTRA SUPPORT OR SERVICES TO ENABLE INDIVIDUALS TO COMMUNICATE EFFECTIVELY To access extra support and services, the use of interpreting services; translation services; speech and language services; advocacy services; third sector organisations example stroke association, royal institute for deaf people (RNID)
4.1 THE MEANING OF THE TERM CONFIDENTIALITY
The term confidentiality means one person receives personal or sensitive information from another person. This information should not be passed on to anyone else without the person from whom the personal or sensitive information was received: meaning of confidentiality as contained in principles of current legislation e.g. the data protection act of 1998 4.3THE POTENTIAL TENSIONS BETWEEN MAINTAINIG AN INDIVIDUAL’S CONFIDENTIALITY AND DISCLOSING CONCERNS Maintaining confidentiality in day to day communication in different inter-personal situation e.g. adult receives personal or young person receives personal or sensitive information about other adults or colleagues, child or young person receives personal or sensitive information about an adult, following policies and procedures in own work place setting for example policies from sharing information, situations where unconditional confidentiality cannot be maintained, support and guidance regarding confidential information, role of manager or supervisor, referral, training types of information to the collection, recording and storage of different of information There is a potential tension caused by confidentiality and the need to disclose information when information; understanding when information may be shared without consent, concept of need to know, need for transparent policy and protocols in information sharing
1.1THE DUTIES AND RESPONSIBILITIES OF OWN WORK ROLE
the duties and responsibilities of own work role are: contractual responsibility e.g. hours, line of reporting, specific roles and...