MANAGING COMMUNICATION, KNOWLEDGE AND INFORMATION
-Discuss the range of decisions to be taken
-Examine the information and knowledge needed to ensure effective decision taking
-Assess internal and external sources of information and understanding
-Justify recommendations for improvement
Range of Decisions to be taken
The technique I choose for a given decision will be influenced by the importance and complexity of the decision. Decision making without planning is common but usually it doesn't do the work, there is a 20 year of research that have pointed out 50 percent of decisions made have failed and I believed that the reasons half of these decisions made have failed was mostly because of the methods they have used. To look for a good method to make the decision we should plan carefully in the first place. The benefits of planning are:
-Planning allows the establishment of goals and decisions are not only made as reactions to external stimuli. Managers now steer the organization rather than being steered by external forces, sometime the difference between planning or not is described as taking control of the situation versus responding to stimuli.
-Planning would provide a standard of measurement and it provides something to measure against so that we can discover whether or not we are achieving our goals.
-Planning can convert values into actions, when we are faced with a decision we could determine which decision will help advance our plan. When a crisis arises, thinking about the overall will help determine which decision to make will not only help solve the crisis by also help advance the plan. Without planning, decisions may ultimately be in conflict with each other.
Types of Decisions and Sources of Information
-Strategic decision is long term, involve uncertainty, and involve certain amount of risks, deals with non recurring situations and complex. It is the highest level which concerns general direction, values and long term goals
-Tactic decision is dealing with efficiency (for ex: resources) and effectiveness (productivity) to produce best effects, it is routine in nature, recurring and related to resource use and it supports strategic decisions.
-Operational decision looks at task and how efficiently they are carried out, routine and regular. It is the everyday decisions used to support tactical decisions, often made with little thoughts and are structured.
-Internal source of information is necessary for all management levels, in every function in the organization. It will relate to activities or transactions performed within the organization, such as administrative tasks, the production of products and services, or the sale of those products. Often these activities produce costs and revenues and so a lot of the internal data collected will be quantitative. Usually the internal source of information includes the account ledgers which are used for predicting future events, personnel and payroll systems which is used for costing a project and ascertaining the availability and rate of pay of levels of employees and also for keeping detailed records of time spent on carious activities, production departments are a source of information on machine capacity, fuel consumption, work in progress, maintenance requirements and the movement of people, and marketing departments proceed information on opinions and buying habits of customers and the potential customers.
-External source of information emanates from official and unofficial sources, the latter having to be assessed for reliability. It concerns such matters as official areas such as tax and regulations, the economy, the customers and suppliers. The sources include the consultants, government, magazines and newspapers and the internet.
HR Management Department
1. If the Coca-Cola Company wants to greatly increase the efficiency and loyalty of their employees...
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