Queuing Theory Models as Applied to Atm Machines for Banking Services Considering Any One of the Nationalised Bank

Topics: Automated teller machine, Problem solving, Queueing theory Pages: 3 (2437 words) Published: January 13, 2013
INTERNATIONAL JOURNAL OF APPLIED ENGINEERING RESEARCH, DINDIGUL  Volume 1, No 3, 2010  © Copyright 2010 All rights reserved Integrated Publishing Association  RESEARCH ARTICLE  ISSN ­ 0976­4259 

Application of Simulation Technique in Queuing Model for ATM Facility  1  2  Vasumathi.A  , Dhanavanthan P  1­ Assistant Professor, VIT Business School, VIT University, Chennai.  2­ Professor and Head, Department of Statistics, Pondicherry University,  Pondicherry  avasumathi@vit.ac.in 

ABSTRACT  ATM is an automatic teller machine which is used to save the cost and reachability of a bank  by satisfying customer needs. Customers can withdraw and deposit money without any paper  work and it facilitates them to reduce time and cost to go to bank in person. By considering  the  utility  of  ATM  services  of  different  banks  at  global,  the  authors  adopted  simulation  technique for identifying the pitfalls of existing 3 ATM services of 3 different banks at VIT  (Vellore Institute of Technology) and also planning to propose a new ATM service from any  one of these banks or other than the existing banks based upon the service required from the  customers.  The  authors  formulated  a  suitable  simulation  technique  which  will  reduce  idle  time  of  servers  and  waiting  time  of  customers  for  any  bank  having  ATM  facility.  This  technique  will  be  helpful  for  any  bank  at  global  for  improving  their  customer’s  service  towards competitive advantage.  Keywords: Simulation, Queuing, ATM, Idle time, Services.  1. Problem Definition 

Automatic Teller Machines (ATM) indicates the development of Information Technology in  Banking sector. Two types of ATMs need to be addressed, one of which is the branch ATM,  the other being the out­of­branch ATM. The branches will take care of the ATM located in  their respective branches, while the out­of­branch ATMs such as those located in department ...
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