BPO stands for Business Process Outsourcing. When a company decides to outsource some of its non-core work processes to another company with expertise in it, it is called Business Process Outsourcing. What are the different types of BPOs?
BPOs can majorly be divided into following categories based on the jobs they perform: a.) Administrative Department
b.) Purchase Department
c.) Selling Department
d.) Call Centre
e.) Back Office
Why do companies outsource their work?
There are mainly four reasons for a company to outsource its work: a.) Cost saving
b.) Focus on core activities
c.) Access to special enterprise who has expertise in the domain. d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff . What do following abbreviations stand for?
a.) BPM - Business Process Management
b.) BTO - Business Transformation Outsourcing
c.) BPO2 - Business Process Optimizing and Outsourcing
d.) KPO - Knowledge Process Outsourcing
e.) MBPO - Medical Business Process Outsourcing
f.) HRO - Human Resource Outsourcing
g.) RPO - Research Process Outsourcing
h.) EPO - Engineering Process Outsourcing
i.) ESO - Engineering Services Outsourcing
j.) Procurement BPO - Outsourcing the procurement activities. What are voice based BPOS?
Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else. The focus of business here is “Voice”.
What do you mean by non-voice based BPOs?
Non-voice based BPOs are the BPOs which perform the outsourced work for their clients but do not need to interact with the client’s customers. The focus here is on “utilizing knowledge” rather than the “voice”. BPOs like those performing procurement services or payroll activities or data entry / data processing jobs etc. fall in this category. What do you mean by ITES?
ITES means – IT Enabled services.
What is off-shore outsourcing?
When a work process is out-sourced to a different country which is not nearby – it is called off-shore outsourcing. For e.g. If USA outsources a work process to India- it is off-shore outsourcing. What is near shore outsourcing?
When a work process is out-sourced to a nearby country, it is called near shore outsourcing. For e.g. If a business process is out-sourced from a company in USA to a company in Mexico or Canada – it is near shore outsourcing. What is onshore outsourcing?
When a business process is outsourced from a company in one country to another country in the same country – it is called onshore outsourcing. What is a call centre?
Call centres are voice based BPOs. These are usually used for sales, customer service or support activities.. What do you mean by following?
a.) Inbound call centre - Inbound call centres are the call centres which receive calls on behalf of their client – usually the support or customer service centres fall in this category. b.) Outbound call centre – Outbound call centres are the call centres which make calls on behalf of their clients – usually the sales calls. What is the difference between a BPO and a call centre?
Call centre is a subset of BPO.
What attracts you towards a BPO?
When you are asked this question – focus your answer mainly on the growth of the industry and the prospects you see for yourself in the industry. You can also keep some facts and figures about the growth of the industry handy which will help you in providing more weight to your statement. Where do you see yourself 3 years from now?
The purpose of this question is to see if you are ambitious and if you will stay with the company for sometime or not. To answer this question you can say, “In three years from now, I see myself at a more responsible position where my company treats me as an asset and hope to grow with this company.” What are your strengths?
To answer this question – analyse the requirements of the position you have...