Quantitative Aptitude
What according to you is a BPO?
BPO stands for Business Process Outsourcing. When a company decides to outsource some of its non-core work processes to another company with expertise in it, it is called Business Process Outsourcing.
What are the different types of BPOs?
BPOs can majorly be divided into following categories based on the jobs they perform:
a.) Administrative Department
b.) Purchase Department
c.) Selling Department
d.) Call Centre
e.) Back Office
Why do companies outsource their work?
There are mainly four reasons for a company to outsource its work:
a.) Cost saving
b.) Focus on core activities
c.) Access to special enterprise who has expertise in the domain.
d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff .
What do following abbreviations stand for?
a.) BPM - Business Process Management
b.) BTO - Business Transformation Outsourcing
c.) BPO2 - Business Process Optimizing and Outsourcing
d.) KPO - Knowledge Process Outsourcing
e.) MBPO - Medical Business Process Outsourcing
f.) HRO - Human Resource Outsourcing
g.) RPO - Research Process Outsourcing
h.) EPO - Engineering Process Outsourcing
i.) ESO - Engineering Services Outsourcing
j.) Procurement BPO - Outsourcing the procurement activities.
What are voice based BPOS?
Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else. The focus of business here is “Voice”.
What do you mean by non-voice based BPOs?
Non-voice based BPOs are the BPOs which perform the outsourced work for their clients but do not need to interact with the client’s customers. The focus here is on “utilizing knowledge” rather than the “voice”.
BPOs like those performing procurement services or payroll activities or data entry / data processing jobs etc. fall in this category.
What do you mean by ITES?
ITES means – IT Enabled services.
What is
BPO stands for Business Process Outsourcing. When a company decides to outsource some of its non-core work processes to another company with expertise in it, it is called Business Process Outsourcing.
What are the different types of BPOs?
BPOs can majorly be divided into following categories based on the jobs they perform:
a.) Administrative Department
b.) Purchase Department
c.) Selling Department
d.) Call Centre
e.) Back Office
Why do companies outsource their work?
There are mainly four reasons for a company to outsource its work:
a.) Cost saving
b.) Focus on core activities
c.) Access to special enterprise who has expertise in the domain.
d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff .
What do following abbreviations stand for?
a.) BPM - Business Process Management
b.) BTO - Business Transformation Outsourcing
c.) BPO2 - Business Process Optimizing and Outsourcing
d.) KPO - Knowledge Process Outsourcing
e.) MBPO - Medical Business Process Outsourcing
f.) HRO - Human Resource Outsourcing
g.) RPO - Research Process Outsourcing
h.) EPO - Engineering Process Outsourcing
i.) ESO - Engineering Services Outsourcing
j.) Procurement BPO - Outsourcing the procurement activities.
What are voice based BPOS?
Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else. The focus of business here is “Voice”.
What do you mean by non-voice based BPOs?
Non-voice based BPOs are the BPOs which perform the outsourced work for their clients but do not need to interact with the client’s customers. The focus here is on “utilizing knowledge” rather than the “voice”.
BPOs like those performing procurement services or payroll activities or data entry / data processing jobs etc. fall in this category.
What do you mean by ITES?
ITES means – IT Enabled services.
What is