The importance of Quality Assurance is based on the principals of getting things right first time. By implementing, maintaining, reviewing and continually improving a Quality Assurance System a company can achieve and reap the benefits of having such a system in place.
Quality Assurance exists because of the degree of dissatisfaction experienced by the industry's clients over a long period, combined with a growing impatience by some of their advisers to achieve value for money. An increasing number of building companies are also frustrated by the inadequacy of a system which, however valiantly they try, leaves their efforts lacking in some regard. A revolution has occurred in the assembly of buildings from what was a craft process, to one where the critical work of connecting interdependent units is done, in the main, by semi-skilled labour from a multiplicity of separate employers. This makes great demands upon supervision and management systems.
A Quality System is designed to provide an assurance to Clients, which can be supported through documented records, that all contracts will be completed in accordance with the agreed time, cost and specification. It should also further ensure that the company personnel, sub-contractors and key suppliers are aware of customer requirements and that they are fully met. Conformance with requirements of the detailed procedures developed in accordance with the Quality Manual has to be mandatory for all staff employed in the company. It is essential to the system that encouragement is given to each employee to develop and maintain an attitude of continuing quality improvement and customer satisfaction.
Quality Assurance is concerned with developing and planning the necessary technical and managerial competence to achieve desired results. It is also about attitudes, both of management and of all those for whom they are responsible. The philosophy underlying Quality Assurance is...