Promote Communication In People's Settings
SHC31 – PROMOTE COMMUNICATION IN CHILDREN’S AND YOUNG PEOPLE’S SETTINGS
Describe factors to consider regarding effective communication
Communication has to be carried out effectively to make sure the recipient receives the information they require and that information they are giving is received correctly.
The method of communication that should be used will depend on the situation; face-to-face, letter, phone call, email, report are all forms that are commonly used. It is not always appropriate to write a letter when a simple face-to-face meeting will suffice. If the information you wish to give is lengthy and important, you may prefer to write a report or letter so that the recipient can refer back to check dates, times etc.
Face-to-face communication …show more content…
It is useful for fees letters, opening times, dates, holidays etc. It enables a permanent record to be kept and looked back on. A disadvantage of written communication is that it needs to be clear and in an easy to understand format. Also, parents without good reading skills, or parents with English as a second language; will find this type of communication difficult.
Emails are being used more and more with the new technology available and to some parents; this is a good, effective form of communication as they can have instant information, especially if they use their mobile phones for email. This type of communication won’t suit all parents and this should be kept in mind when deciding which type of communication to use. Also, emails can get lost in the system or deleted very easily.
Phone calls are ideal to get a quick response from someone or to relay a piece of relevant information swiftly but phone calls can be open to misinterpretation and can be time consuming if the person on the other end has difficulties taking in the
Describe factors to consider regarding effective communication
Communication has to be carried out effectively to make sure the recipient receives the information they require and that information they are giving is received correctly.
The method of communication that should be used will depend on the situation; face-to-face, letter, phone call, email, report are all forms that are commonly used. It is not always appropriate to write a letter when a simple face-to-face meeting will suffice. If the information you wish to give is lengthy and important, you may prefer to write a report or letter so that the recipient can refer back to check dates, times etc.
Face-to-face communication …show more content…
It is useful for fees letters, opening times, dates, holidays etc. It enables a permanent record to be kept and looked back on. A disadvantage of written communication is that it needs to be clear and in an easy to understand format. Also, parents without good reading skills, or parents with English as a second language; will find this type of communication difficult.
Emails are being used more and more with the new technology available and to some parents; this is a good, effective form of communication as they can have instant information, especially if they use their mobile phones for email. This type of communication won’t suit all parents and this should be kept in mind when deciding which type of communication to use. Also, emails can get lost in the system or deleted very easily.
Phone calls are ideal to get a quick response from someone or to relay a piece of relevant information swiftly but phone calls can be open to misinterpretation and can be time consuming if the person on the other end has difficulties taking in the