Project Management
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Sample Green Belt Certification Examination Questions with Answers
(Green Belt certification examinations assume that that the participant has successfully completed the Champion certification examination at the University of Miami. This section only presents questions beyond the Champion certification level. However, Green Belt certification examinations are cumulative in that they cover the material required for both Champion and Green Belt certification.) QUESTION: Provide a non-technical definition for “Six Sigma” management. Answer: It is an organizational initiative designed to create breakthrough improvements in manufacturing, service and administrative processes. For example, Motorola established a goal to reduce defects 10-fold with a 50% reduction in cycle time every 2 years. QUESTION: Define a process. Draw a picture. Answer: A process is the vehicle for transforming inputs into outputs, see figure below. Feedback loops are used to move data to appropriate points in the process for decision making purposes.
Inputs Manpower Services Materials / Goods Methods Environment
Process Transform inputs into outputs by creating time, place form value
Outputs Manpower Services Materials / Goods Methods Environment
Feedback Loops
QUESTION: Describe the three types of feedback loops. (None, Special only, Common and Special cause) Answer: • No feedback loop: A process without a feedback loop will deteriorate and decay due to entropy. • Special cause only feedback loop: A process in which all feedback is treated as special will exhibit a doubling or explosion in the variation of its output. • Special and common cause feedback loop: A process in which feedback is statistically recognized as common or special will experience improvement of its output.
Gitlow Levine A Course in Six Sigma Management4/29/2007
2
QUESTION: Explain the origin of the “6” and “3.4” in Six Sigma management. Use a diagram that includes the Voice of the Customer and
Sample Green Belt Certification Examination Questions with Answers
(Green Belt certification examinations assume that that the participant has successfully completed the Champion certification examination at the University of Miami. This section only presents questions beyond the Champion certification level. However, Green Belt certification examinations are cumulative in that they cover the material required for both Champion and Green Belt certification.) QUESTION: Provide a non-technical definition for “Six Sigma” management. Answer: It is an organizational initiative designed to create breakthrough improvements in manufacturing, service and administrative processes. For example, Motorola established a goal to reduce defects 10-fold with a 50% reduction in cycle time every 2 years. QUESTION: Define a process. Draw a picture. Answer: A process is the vehicle for transforming inputs into outputs, see figure below. Feedback loops are used to move data to appropriate points in the process for decision making purposes.
Inputs Manpower Services Materials / Goods Methods Environment
Process Transform inputs into outputs by creating time, place form value
Outputs Manpower Services Materials / Goods Methods Environment
Feedback Loops
QUESTION: Describe the three types of feedback loops. (None, Special only, Common and Special cause) Answer: • No feedback loop: A process without a feedback loop will deteriorate and decay due to entropy. • Special cause only feedback loop: A process in which all feedback is treated as special will exhibit a doubling or explosion in the variation of its output. • Special and common cause feedback loop: A process in which feedback is statistically recognized as common or special will experience improvement of its output.
Gitlow Levine A Course in Six Sigma Management4/29/2007
2
QUESTION: Explain the origin of the “6” and “3.4” in Six Sigma management. Use a diagram that includes the Voice of the Customer and