Processimprovementexplorationmappingmultimediaproductionproc Esscmmi-Dev

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Process Improvement Exploration: Mapping Multimedia Production Process to CMMI-DEV Lim Chien Win, Noraida Kamaruddin, Nor Izyani Daud*, Zosipha Zainal Osman Product Quality & Reliability Engineering, ISSL ICT*, MIMOS Berhad, Kuala Lumpur, Malaysia ABSTRACT

Multimedia takes improvement of multiple computing technologies to incorporate data from a wide variety of resources, without involving users to know how and where the data is encoded and stored. By reason of Multimedia applications interact with users with numerous diverse techniques and incorporate into strong applications that greatly extend the range and strength of applications, the production process are often complicated and complex. Production of such applications requires both process- and product-based quality assurance. Apparently, there are no universally accepted technical production standards. Consequently, Multimedia applications have sometimes diminished the quality of the end product, increased costs, delayed completion and failure. The focus is on the mapping between the current practices of multimedia production process and one of universal process improvement framework, Capability Maturity Model Integration for Development (CMMI-DEV). It shows that how current practices of multimedia production process address the Engineering Process Areas of CMMI-DEV. For each of the relevant process areas, it then explores how current practices can contribute to achieve the specific goals of that process area. This is practical for organizations that have their plan-driven process based on the CMMI-DEV model and are planning to improve the current practices of multimedia production process or to assist organization to define an innovative multimedia production process cycle based on CMMI-DEV practices. Keywords: Multimedia, CMMI-DEV, multimedia production process, process areas, specific goal, mapping, process improvement

1. INTRODUCTION
While much of the multimedia industry has concentrated on commercial, promotional, and training applications, the author believe that large-scale, in-house, data-heavy business applications will dominate the field. If this happens, industry will need comprehensive, well-structured development techniques and methods [1]. Like the software, it is hard to produce them all at once and an evolutionary approach will be required [2]. Numerous current models have been developed to support organizations to evaluate and improve their multimedia development processes and capabilities. The research begin with an introduction to process improvement framework, Capability Maturity Model Integration for Development (CMMI-DEV) and followed by an overview of essentials and common practices of Multimedia development processes that cited in the literature, a mapping as an implementation guideline between process practices and model and the findings of research that suggests such a relationship may exist. Essentially, concept mapping is a structured process, focused on a topic or construct of interest, involving input from one or more participants, that produces an interpretable pictorial view (concept map) of their ideas and concepts and how these are interrelated[3]. In carrying out the cross-mapping of multimedia production processes onto the CMMI-DEV Engineering process areas, the main practical criterion was reference to the concept pertaining to process improvement. This concept defines a methodical approach for fulfilling the organization’s stakeholders by enhancing the performance of the production’s processes in terms of time, cost and quality.

2. CMMI-DEV INTRODUCTORY
The Capability Maturity Model Integration for Development (CMMI-DEV), developed by the Software Engineering Institute (SEI) provides a five levels model for software process improvement by combining an updated version for services (CMMI for Services) with the other for acquisition (CMMI for Acquisition) models. Each level represents a set of practices organizations are...
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