PRINCIPLES OF SAFEGUARDING &PROTECTION IN HEALTH AND
If suitable, speak directly to person(s) involved and report to seniors/management. Step in if immediate danger to customer.
Report verbally/in writing.
Make others aware if necessary that this particular action is unsafe and why. Follow up to ensure changes have been made.
Report again in writing.
Take it to a higher level of management.
It is our duty of care to ensure that unsafe practice is corrected.
A person centred approach will ensure that the customers are making their own decisions when and where possible, therefore this would not be abuse. If we make choices/decisions for them when not necessary, we could make a wrong choice which will in turn be seen as abuse.
Customers that don’t join in are more likely to suffer abuse. As they are away from the group, they can become more vulnerable, no-one around to step in if they suspect wrong doing. A person who is actively participating will learn things from the others in the group and gain more confidence in themselves, therefore making themselves less vulnerable.
An easy to use complaints procedure will ensure that, if a form of abuse takes place, the procedure to follow will make things easier for the individual to follow and they will be able to understand the process better. It will also ensure that each step of the process is followed/processed correctly and that everyone will know what they should be doing and when. It should avoid error and confusion.
JASON CLARKE 16TH FEB 2013