Pizza Hut

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INTRODUCTION

1.1Executive summary:
Pizza hut is an American restaurant that offers different styles of pizza along with side dishes pasta, Buffalo wings etc. it was founded in 1958 by the brothers Dan and Frank Carney in their hometown. And latter on they expand their business to all over the world. In Pakistan first branch of pizza hut was opened in 1993 in Clifton Karachi. It is the franchiser of MCR (MANZAR COORNAY RIAZ) (PVT) LTD that is now owned by Habib Oil. MANZAR RIAZ was the first person who franchises the pizza hut. Overall it has 25 branches in all over the country. During the past four decades Pizza Hut has built a reputation for excellence that has earned the respect of consumers in Pakistan. Building a leading pizza company has required relentless innovation, commitment to quality and dedication to customer service and value. We are going to study this organization in three phases (Analysis phase, Design phase and implementation phase). In Analysis phase, we are going to examine the organization culture, effect of IT and globalization, study of company reward systems. In design phase we are going to modify company reward system and policies regarding organization behavior towards its employees and customer dealing. In implementation phase we will introduce some changes in culture and behavioral policies 1.2Company Profile:

* History:
Pizza hut is an American restaurant that offers different styles of pizza along with side dishes pasta, Buffalo wings etc. it was founded in 1958 by the brothers Dan and Frank Carney in their hometown. And latter on they expand their business to all over the world. * Vision:

The vision of the PIZZA HUT is that “reach on the top of the peak to provide best service and taste” & “customer satisfaction” * PIZZA HUT MISSSION STATEMENT:
We take pride in making a perfect pizza and providing customer a helpful service on all the time. so that every customer says “I will be back”.

1.3Organizational...
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