Persuasive Speech

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 Cynthia Lyons 
3440 64th Avenue Place, Apt: 4 
Phone: (510) 789-6414 
Oakland, CA 94605 

Email: cynthlyons@yahoo.com 

OBJECTIVE: Administrative & Financial Support Specialist  HIGHLIGHTS & QUALIFICATIONS: 
MICROSOFT OFFICE (WORD, EXCEL) * 10 KEY (12,000 KPH) * TYPES: 65WPM *  GENERAL ACCOUNTING/LEDGER * GENERAL HUMAN RESOURCE * ACCOUNTS  PAYABLE/RECEIVABLE * INTERNET SAVVY * HEAVY SCHEDULING * MULTI-LINE PHONE  * HEAVY DATA ENTRY * FINANCIAL REPORTING (FISCAL & ANNUAL) 

EMPLOYMENT EXPERIENCE: 
ACCO, Engineered Service San Leandro, CA December 2010 – Present  Hired as Service Coordinator
Dispatch service calls to technicians for my area, confirmed the billing Information with the customer for every service call. Input technician check-in each morning on spreadsheet using Excel. Make payroll corrections as needed throughout the week. Input Payroll every Tuesday of Technicians time, Issued Purchase Orders to technicians when they call. Provide technicians with necessary forms including work order books and expense Reimbursement forms and time re-cap forms. Weekly billing of completed service calls. Process credits and re-bills on a weekly basis. Receive purchase back-up from vendor via email/fax.  

Boresha, International Concord , CA Jan 2010 - Present 
Hired as Customer Service Rep
Answer inbound calls at an average of 300-400 an hour. Assist customers in the selection of product. Process customer orders email customers regarding declined orders as well as yearly renewals. Process customer orders by verifying account information. Help customer with billing issues as well. Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty. Maintains ongoing relationship with customers and sales staff by answering incoming calls, and processing orders as requested Process sales orders and order changes and confirm shipment/ delivery dates and cancellations Use business software systems to...
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