Administrative Resume

Topics: Secretary, Microsoft Office, Customer service Pages: 3 (431 words) Published: March 12, 2013
Rhonda Dolliver
87 Dearborn Avenue, Acton, TN 98543 • (324) 209-6543

Qualifications Summary
Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include: 

Customer Service & Relations
Word Processing & Typing
Computer Operations

Accounts Payable/Receivable
Filing & Data Archiving
Office Equipment Operation

Telephone Reception
General Accounting
Problem Solving

Experience Highlights
Administrative Support

Performed administrative and secretarial support functions for the vice president of a large sportswear manufacturer. Coordinated and managed multiple priorities and projects. Provided discreet secretarial and reception services for a busy family counseling center. Scheduled appointments and maintained accurate, up-to-date confidential client files. Assisted with general accounting functions; maintained journals and handled A/P and A/R. Provided telephone support; investigated and resolved billing problems for an 18-member manufacturer’s buying group. Trained and supervised part-time staff and interns.

Customer Service & Reception

Registered incoming patients in a hospital emergency room. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality. Conducted patient interviews to elicit necessary information for registration, accurate prioritization, and to assist medical professionals in the triage process. Orchestrated hotel special events and reservations; managed customer relations and provided exemplary service to all customers.

Management & Supervision
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