Personalisation: Service Provider and Support

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MARIA WALTON

PERSONALISATION

UNIT 1 – Rights as a citizen

1: What is personalisation?

Personalisation is placing the service user at the centre of the service, increasing service user’s ability to exercise choice, control of their care as it is their right, and focus on their Personalisation is a social care approach described by the Department of Health as meaning that “every person who receives support, whether provided by statutory services or funded by themselves, will have choice and control over the shape of that support in all care settings". strengths.

2: What does personalisation include?
* tailoring support to people’s individual needs whatever the care and support setting * ensuring that people have access to information, advocacy and advice, including peer support and mentoring, to make informed decisions about their care and support, or personal budget management * finding new collaborative ways of working (sometimes known as ‘co-production’) that support people to actively engage in the design, delivery and evaluation of services * developing local partnerships to co-produce a range of services for people to choose from and opportunities for social inclusion and community development * developing the right leadership and management, supportive learning environments and organisational systems to enable staff to work in emotionally intelligent, creative, person-centred ways * embedding early intervention, reablement and prevention so that people are supported early on and in a way that’s right for them * recognising and supporting carers in their role, while enabling them to maintain a life beyond their caring responsibilities ensuring all citizens have access to universal community services and resources – a ‘total system response’

Personalisation include: Acknowledging service users as individuals with preferences, strengths and aspirations, making their needs the centre point and allowing then to control their choices, as they live life to the fullest. Simultaneously, improving the quality of support with promotion of independence, treat with respect and dignity.

3: Why is personalisation the main focus today in social care settings?

Personalisation is the main focus today in social care settings because, traditionally, service let approaches were met, hence decisions were made on their behalf without necessarily their fullest consultation. However, the government has implemented a new strategic direction to reshape the future of social care through Government reform, Public service reforms, Putting People First, protocol, Carers Strategy and Community care reforms in the early 1990 and thereafter:– NHS & Community Care Act 1990.

Community Care (Direct Payments) Acts 1996.
Valuing People: A new strategy for learning Disability for the 21st Century, 2001. High Quality Care for All, 2008
New .Horizons - the emerging national policy framework for mental health, 2009. Valuing People Now and valuing employment now, 2009
Well-being and Choice ’2011 – our vision for the future of social care for adults in England.

Whether support is funded or personally afforded the government’s aim is to promote independence, individual choice and empowerment of the lives and support to service users thus transforming adult social care.

4: What does citizenship mean to you?

Citizenship means being accepted and treated with respect and dignity to access services without any form of obstruction, prejudice or discrimination. .

5: What is needed for citizenship to be purposeful?

Citizenship means: the status or position of a citizen, the rights and duties of a citizen’. (Chambers large print dictionary 2005, edition page 139).

In other for citizenship to be purposeful, the status and position should be comfortable, able to assess services, allowed choice or preferences for daily cares, food, clothing & shelter, and respected in the society as an...
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