Preview

qcf3 301

Good Essays
Open Document
Open Document
6343 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
qcf3 301
Assignment 201 Principles of communication in adult social care settings
Unit 301 Task A
Identify four different reasons why people communicate.
1Expresing and sharing ideas,needs and wishes.
2.Obtaining and receiving information.
3.Forming relationships. Two – way communication is required to form relationships and establish the boundaries .
4.Getting to know each other. Getting to know people by listening and talking to them enable to develop an understanding which will lead to stronger relationship in longer term.
Explain how effective communication can affect relationships in an adult social care setting between:
Colleagues and other professionals:
Effective communication in an adult social care setting between colleges and other professional is very important and have significant affect on service providing by them. Effective communication helps correctly exchanging information, develop understanding of the needs of an individual, Also forming a good working relationship and working partnership with benefits for everyone, especially individuals using the service.
2
Individuals using the service and their carers:
Effective communication between individuals using the service and their carers is important to develop understanding of the needs of the individuals, to enable carers to provide the support the clients require and improve the quality of the service. Respect to each other can be developed thought communication. When individuals and workers communicate effectively and appropriately relationship are developed and trust is establish.
Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Method How effective is this method
1.Asking the individuals
2.Observing the Individuals.
3.Seeking information from the individual's care plans,communication files,other professionals.

You May Also Find These Documents Helpful

  • Good Essays

    Making sure everything you do is evolved around that person so the work you do suits their specific needs ensuring the best care possible. Finding out that persons history and needs to help create a personal care plan which suits that person best. Also finding out persons likes and dislikes, needs and disabilities along with details about them so you can relate and include all details into care plans.…

    • 1178 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    Hoyts Cover Leter

    • 299 Words
    • 2 Pages

    Achieving excellence in customer service and connecting well with clients has always been of high importance throughout my work experience. I consider it necessary to build up a good rapport with all customers so that they enjoy their experience and have a desire to return. I hope to have the opportunity to prove that I am able to perform not only my set duties but to branch out, using initiative and flexibility in other tasks. I endeavour to understand exactly what clients’ need and promote as much as is necessary without being overbearing.…

    • 299 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    priciple of support

    • 967 Words
    • 4 Pages

    Explain how principles of support are applied to ensure that individuals are cared for in health and social care practice:…

    • 967 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Becoming a Helper

    • 1856 Words
    • 8 Pages

    being of my clients is imperative in order to deliver the quality service that they are entitled to.…

    • 1856 Words
    • 8 Pages
    Better Essays
  • Good Essays

    Various institutions offer different kinds of services from high class teachers, good teaching methodology, down to hard working janitor. These institutions have different styles and standards. Each has its own individuality and appeal to the people. Furthermore, among their many differences would be in how they manage and provide their clientele with value added transactions through positive customer service interactions. The customer’s expectation is to feel important and assisted during the interactions that ultimately lead to their desired end result.…

    • 6910 Words
    • 28 Pages
    Good Essays
  • Better Essays

    1customer

    • 4689 Words
    • 19 Pages

    Gone are the days when customers were happy just receiving "please" and "thank you" or getting service with a smile. Although those go into the recipe for proper etiquette, it's just not enough. Satisfied customers are looking for a memorable experience and dynamic service where it counts. From receiving quick service to bending the standard practices -- such as extending a guest check-out in a hotel or customizing a menu item in a restaurant -- customers want to feel as if their business is appreciated. To be on the receiving end of customers' satisfactory ratings in surveys and among their network, anticipate their needs and be able to have your staff deliver accordingly.…

    • 4689 Words
    • 19 Pages
    Better Essays
  • Better Essays

    Problem Solving Csm

    • 1893 Words
    • 8 Pages

    In order to provide an excellent customer service, every company needs to have a significant understanding of how to provide such services. Few steps need to be followed in order to gain such comprehension. Starting with the comprehension of what a customer is, passing by the understanding of the challenges to customer service, the concept of problem solving, then the strategies for formulating a plan of success. Also the understanding of empowerment, as well as the understanding of the importance of the communication in providing excellent customer service, arriving to becoming a leader in this field, passing through coping with challenging customers, and how to attract and retain customers.…

    • 1893 Words
    • 8 Pages
    Better Essays
  • Satisfactory Essays

    make friends and make friendships by c. talking about feelings and personal experiences. Level 1 : talk about oneself to others, sharing information about each other that is of interest to both parties…

    • 382 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Qcf3 Unit7

    • 3962 Words
    • 16 Pages

    QCF HEALTH & SOCIAL CARE LEVEL 3 Promote person centred approaches in health and social care Title Promote person centred approaches in health and social care Level 3 Credit value 6 Learning outcomes Assessment criteria…

    • 3962 Words
    • 16 Pages
    Powerful Essays
  • Powerful Essays

    As the importance and size of the service sector of the global economy grows, the study of services and innovation are becoming increasingly important. In order to have a good relationships with customers, service provider need to appropriately adjust the quality of their customer service. Service quality is a major influence on customer satisfaction as customers buy products or services and on whether they continue to do so.…

    • 2425 Words
    • 10 Pages
    Powerful Essays
  • Better Essays

    Customer satisfaction and service are vital components in the survival and progress of any business. it is for this reason that organizations invests heavily in ensuring that customer service reaches a level that will satisfy and woe the customer towards coming for more. Businesses need to maintain customers in a manner that will make them appreciate the brand, products or services being offered by the businesses. This paper looks at ways in which a strong customer service and satisfaction can be maintained in a business. First, know the needs of every customer in the market so as to avoid forced creation of demand where it is none existent.…

    • 2113 Words
    • 9 Pages
    Better Essays
  • Powerful Essays

    Relationship Marketing

    • 4524 Words
    • 19 Pages

    Customer services is one of the most important ingredients of marketing mix for products and services. High customer service helps create customer loyalty. It goes without saying that today’s customers are not only interested in the product or service being offered but all the additional elements of service that they receive, that is from the greeting that they receive when they enter into your organization, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for. Anything a customer sees, feels, touches, hears and smells can have an impact on a firm’s success or failure. Customer service is an essential part of the business because it focuses more on the ideas of customer feedback and outputs as they are exposed with your products and services. A designated customer services department aims to aid customers on their concerns, queries, suggestions and complaints. The customer is the center of the business that is why the one department should be established so as to…

    • 4524 Words
    • 19 Pages
    Powerful Essays
  • Satisfactory Essays

    QS ROLES 2

    • 6944 Words
    • 38 Pages

    industry, the focus should be on client satisfaction and a positive experience for all concerned.…

    • 6944 Words
    • 38 Pages
    Satisfactory Essays
  • Good Essays

    A study by Blem(1995:6), stated service quality is vital to help create the bond between business and its clients. According to Kotler(2007, Cited by Phiri and Mcwabe 2013 p.97) In today’s competitive business environment, service quality is relatively important to attract and retain customers(as customer service satisfaction depends on how well the service customer receive match their expectations based on their individual personalities(Webster, 1989). However, according to Cook(2002), consumers have been increasingly educated, sophisticated, and informed, high quality of services are expected from the consumers nowadays.…

    • 1340 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    The fast pace of advances in industrialized locations has increased the need for service, a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets as described by wordiq.com. Though the service industry is a very lucrative venture to invest in, it is faced with quite a number of challenges. Variability in expectations and perceptions of customer and lack of homogeneity are just some of the problems. Services are typically modified for each client or each new situation (customized). This there could be a problem of inconsistent quality. Both inputs and outputs to the processes involved providing services are highly variable, as are the relationships between these processes, making it difficult to maintain consistent quality. But the bottom-line is that every customer should be satisfied to stay competent in this industry. After all, in every business, it’s always about the customer.…

    • 1646 Words
    • 7 Pages
    Powerful Essays