Performance Appraisal

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ZENITH
International Journal of Multidisciplinary Research
Vol.1 Issue 4, August 2011, ISSN 2231 5780

THE NEED OF ‘720 DEGREE PERFORMANCE APPRAISAL’ IN THE
NEW ECONOMY COMPANIES
ANUPAMA*; MARY BINU T.D.**; DR. TAPAL DULABABU***
*Asst. Professor, The Oxford College of Business Management, No.32, 19th Main, 17th „B‟ Cross, Sector IV,
HSR Layout, Bangalore 560102.
** Asst. Professor, The Oxford College of Business Management, No.32, 19th Main, 17th „B‟ Cross, Sector IV,
HSR Layout, Bangalore 560102.
*** Professor & Principal, The Oxford College of Business Management, No.32, 19th Main, 17th „B‟ Cross, Sector IV,
HSR Layout, Bangalore 560102.

ABSTRACT
“Evaluate what you want -- because what gets measured gets produced” ~ James A. Belasco

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The success of an organization depends on the performance of the employees and it is the human tendency to judge everything and everyone around them. If there are no fixed standards of judging they will start judging based on informal standards that can create negativity and impact the performance of the employee and in turn, the organization. Hence, it is necessary that we set the right standards to judge the performance of the employees. The major setback in the previous methods of appraisal was that it did not guide the employee after the appraisal hence the 720 degree appraisal was introduced when the employees performance is measured, analyzed and targets are set in the first appraisal and after a short period his performance is measured again and proper feedback and guidance is given to ensure that the employee achieves the target. In this paper, the authors try to evaluate the awareness of the 720 Degree Performance Appraisal in the Organizations that were selected for the study. We also analyze the feedback of the employees and the Management about the feasibility of the 720 degree performance appraisal.

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Performance appraisal is a concept that started in the early 20th Century. It is the process of obtaining, analyzing and recording information about an employee to evaluate and improve their performance. Performance appraisal is evaluated in terms of Quality, quantity, time and cost and also analyses the value that the employee adds to the goals of the organization. There ar e different methods of performance appraisal used based on the type of organization, size of the organization and also the period when it is used. 720 degree performance appraisal is one of the most recently introduced concepts. As the name suggests, 720 degree performance appraisal is the evaluation of the performance of an employee from all the aspects and giving timely feedback to ensure that the person is able to achieve the set goals before the next appraisal.

ZENITH
International Journal of Multidisciplinary Research
Vol.1 Issue 4, August 2011, ISSN 2231 5780

1.0 INTRODUCTION
“Continuous Improvement Requires Constant Measurement”
All organizations aim at being effective and achieving their goals, in order to do this it is important to monitor or measure the performance of the employees on a regular basis. Effective monitoring also includes giving timely feedback, reviewing the performance according to predetermined standards and timely recognition of the accomplishments, that motivates the employee to perform better each day. It is rightly said that, “Encouraged people achieve the best; dominated people achieve second best; neglected people achieve the least.” as recognition and reward at the right time is the best encouragement. From the time Human beings have evolved they have employed different methods to appraise the performance starting from the traditional „comparison method‟ to the modern „720 degree appraisal method‟. „720 degree appraisal method‟ aims at monitoring, measuring, giving feedback and encouraging the employees to achieve the goal and for the Organization in turn.

1.1 CONCEPT OF 720 DEGREE PERFORMANCE APPRAISAL
„720...
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