City Hospital is one of the five major hospitals in its area and is considered one of the best. They employ roughly about 4,500 individuals and have about 40 employees working as patient escorts. This case discusses the huge responsibility that patient escorts have and carry with them as they are “the last hospital representative the patient sees, and hence has a considerable influence on the patient’s final perception of the hospital.” Recently the demand for patient …show more content…
Overall the facts that I have just mentioned show the simplicity of the hiring process and how effortless it is to obtain a job as a patient escort in City hospital. Since it is very straightforward to get employed it can create a series of problems affecting both the hospital and most importantly the patients. The general problem that is evident throughout the case is the lack of precision and attention given to possible employees throughout the hiring process. The absence of being unable to acknowledge who would be a good vs a bad employee eventually leads to complaints and inefficient