Business Process Outsourcing in Malaysia ( unpublished articles)
Business Process Outsourcing (BPO) is defined as outsourcing activities which usually done internally to outsiders. Support function such as Finance function. Human resources and customer services are functions which categorized in BPO. In Malaysia, particularly for back-office and customers contacts center activities has been around quite sometimes especially among the banking industry. The adoption of BPO among large companies in Malaysia is expected to change the organizational structure of those companies to be more ‘leans and means’ and will influence the employment pattern and skills required by the industry.
Government is continuously promoting BPO as the new alternative for economic development to grow as significant as manufacturing and small and medium (SME) industry. The potential of BPO market in Malaysia will provides opportunities to Malaysian Companies to sources cost effective services from BPO providers in the market. As the potential market is growing and the rise of BPO demand, The Malaysian companies may see this BPO as a viable business ventures which turn them from the role as a client to the role as a domestic and regional provider of BPO. It is in line with the government intention to make Malaysian companies expand internationally , which was clearly mentioned by the Y.A.B Dato’ Seri Abdullah Haji Ahmad Badawi, the Prime Minister of Malaysia at the launch of Telekom Malaysia Brand Identity in Kuala Lumpur (2005).
On its Web site, the Multimedia Development Corporation (MDeC)--which oversees the development of Malaysian Super Corridor (MSC) Malaysia--has been touting the country's attractiveness as an outsourcing destination. Citing consulting firm A.T. Kearney's 2007 Global Services Location Index, the MDeC said Malaysia maintained its No. 3 ranking, outpacing the Philippines which was ranked No. 8, and Singapore at No. 1. India and China maintained their top...
Please join StudyMode to read the full document